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Manager of Customer Success

PartsBase Inc.

Job Overview

Location

Remote-United States

Job Type

Full-time

Full Job Description

📋 Description

• As the Manager of Customer Success at PartsBase Inc., you will play a pivotal role in driving customer retention, revenue growth, and team leadership within the world’s largest aviation marketplace, directly impacting the company’s ability to serve over 7,600 global clients across 217 countries and territories.
• You will begin as a player-coach managing your own portfolio of 100–200 customer accounts while learning leadership responsibilities, then transition into leading and scaling a team of 3–5 Customer Success Managers, with full ownership of the customer lifecycle including renewals, upsells, cross-sells, and strategic account growth.
• Your day-to-day responsibilities will include conducting Quarterly Business Reviews (QBRs) to strengthen long-term relationships, identifying and closing expansion opportunities, coaching your team on account strategy and pipeline management, handling customer escalations to ensure best-in-class experiences, maintaining CRM hygiene and data accuracy, and collaborating closely with Sales, Marketing, and Product teams to align on customer needs and product feedback.
• PartsBase fosters a team-focused, inclusive culture where individual contributions are celebrated and innovation is encouraged; you’ll join a remote-first organization that values resilience, adaptability, and commercial thinking, working alongside peers worldwide to advance aviation technology solutions.
• In this role, you will develop advanced leadership and strategic account management skills, gain deep expertise in B2B SaaS metrics and expansion revenue tactics, and build a high-performing team from the ground up—positioning yourself for continued growth into senior leadership within a fast-moving, mission-driven SaaS company.

🎯 Requirements

• 2–5 years of sales or account management leadership experience
• Proven experience managing 100+ accounts with short sales cycles
• Background in B2B SaaS, preferably with subscription-based models
• Demonstrated success driving customer renewals, retention, and expansion revenue
• Strong communication, coaching, and problem-solving abilities
• Natural player-coach mindset—leads by example and develops team performance

🏖️ Benefits

• High-impact role with a clear path for leadership growth and team scaling
• Opportunity to build and lead a Customer Success team from the ground up
• Fully remote work environment within a global SaaS leader in aviation technology
• Collaborative, fast-moving culture where your contributions directly impact customer success and company growth
• Part of an inclusive, team-focused organization that values innovation and celebrates employee contributions

Skills & Technologies

Remote

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PartsBase Inc.

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About PartsBase Inc.

PartsBase Inc. operates an online marketplace and data platform for the aviation, aerospace, and defense industries. The cloud-based system connects manufacturers, distributors, MROs, and airlines to buy, sell, and locate aircraft parts and services. It lists millions of part numbers, offers RFQ and inventory management tools, and integrates regulatory documentation. Founded in 1996 and headquartered in Boca Raton, Florida, the company serves over 7,500 member organizations globally, facilitating transactions, compliance, and supply chain visibility for critical aerospace components and related services.

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