Manager of Customer Success Consultants (Remote)

Cengage Learning Holdings II, Inc.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• As a Manager of Customer Success Consultants, you will serve as a strategic individual contributor while supporting team-level initiatives and best practices, playing a dual role in driving customer outcomes and business impact.
• You will partner with sales to support pre-sale discovery and success planning, lead onboarding and implementation of Core and Gale solutions, and ensure smooth transitions and early success for districts.
• You will act as the quarterback for large adoptions, coordinating internal teams and district stakeholders, building strong relationships with district leaders, and aligning product use with strategic priorities.
• You will manage a tiered engagement model—delivering high-touch partnership meetings and custom support for key accounts, medium-touch strategic check-ins, and low-touch scaled enablement via newsletters, webinars, and asynchronous resources.
• You will drive retention and expansion by strategically managing renewals, identifying seat expansion opportunities, and advocating for customers internally to ensure seamless, high-impact experiences.
• You will share best practices, mentor peers, support onboarding and coaching of team members, and contribute to cross-functional initiatives that enhance team workflows and customer outcomes.
• You will be part of Cengage Group, a global education technology company serving millions of learners, committed to driving innovation that helps students improve their lives and achieve their dreams through education.
• You will contribute to a culture of inclusion, engagement, and discovery, where diverse perspectives are valued and employees are empowered to bring their authentic selves to work.

🎯 Requirements

• 3+ years of experience in customer success, account management, or educational consulting
• Strong understanding of the K–12 education landscape and instructional technology
• Proven ability to drive business outcomes while delivering outstanding customer experiences
• Excellent communication, presentation, and relationship-building skills
• Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
• Background in education or EdTech (preferred)
• Experience with digital content platforms such as Gale (preferred)
• Background in instructional design or professional development for educators (preferred)

🏖️ Benefits

• Comprehensive Total Rewards package designed to support and empower employees
• Commitment to inclusion, engagement, and discovery through integrated programs and initiatives
• Reasonable accommodations provided for qualified individuals with disabilities during the application process and employment
• Opportunity to impact millions of learners worldwide by improving access to quality education
• Remote work flexibility as part of a distributed team
• Access to professional development and growth opportunities within a global education technology leader

Skills & Technologies

Onsite

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Cengage Learning Holdings II, Inc.

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About Cengage Learning Holdings II, Inc.

Cengage provides higher education course materials, digital learning platforms, and e-textbooks. Its offerings include MindTap, WebAssign, and Cengage Unlimited, serving colleges, universities, students, and lifelong learners worldwide.

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