Job Overview
Location
Remote - European Union
Job Type
Full-time
Category
Operations
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As the first Manager of Dedicated Implementations for EMEA at Ashby, you will lead a team of Implementation Specialists to deliver high-quality, segment-aligned onboarding experiences for Strategic (enterprise) and High Touch (mid-market) customers, playing a pivotal role in shaping early customer success and driving time-to-value.
- • You will oversee end-to-end implementation delivery, including defining project scope, aligning stakeholders, managing timelines, and ensuring milestones are met, while operating in a remote-first environment with occasional travel (<10%) for strategic customer engagements across EMEA.
- • You will partner closely with Customer Success, Sales, Product, Engineering, and Operations teams to refine implementation processes, advocate for customer needs, and ensure seamless transitions into ongoing support that drive adoption and long-term satisfaction.
- • In this role, you will build and scale a high-performing team, foster a culture of continuous improvement and customer centricity, and develop scalable, repeatable processes that maintain quality while reducing manual effort — all while growing your leadership impact in a fast-moving, mission-driven organization.
🎯 Requirements
- • Extensive experience managing and executing implementation and onboarding projects, including defining work, aligning stakeholders, communicating plans, and delivering results against agreed expectations.
- • Proven ability to build and scale high-performing teams, empowering individuals to meet or exceed high standards through coaching, feedback, and leadership.
- • Strong customer-centric mindset with expertise in understanding client needs, tailoring solutions, and maintaining proactive engagement throughout the implementation lifecycle.
- • Demonstrated ability to thrive in complex enterprise environments, navigating competing priorities, change management, and cross-functional collaboration across Sales, Product, Engineering, and Operations.
- • Fluency with technical concepts and a deep understanding of complex products (ideally Ashby), with the curiosity and ability to grasp technical intricacies to support effective implementation.
- • Comfort operating in a remote-first setting with willingness to travel up to 10% as needed for key customer engagements in the EMEA region.
🏖️ Benefits
- • Competitive compensation package with a 10-year exercise window for stock options, allowing flexibility to exercise when financially comfortable.
- • Unlimited PTO with a recommended four weeks per year, supported by a culture that encourages rest and recovery.
- • Twelve weeks of fully paid family leave (currently US-based, with plans to expand internationally).
- • Generous budget for equipment, software, and office furniture to ensure a productive and comfortable remote work setup.
- • $100/month education stipend, with additional coverage for conferences and professional development upon manager approval.
- • Opportunity to work on a product that customers are genuinely excited about, in a culture that values quality, ownership, and continuous improvement over speed or shortcuts.
Skills & Technologies
About Ashby Inc.
Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.
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