Carwow Ltd logo

Manager of SME Account Management

Job Overview

Location

London

Job Type

Full-time

Category

Sales

Date Posted

April 9, 2026

Full Job Description

đź“‹ Description

  • • Lead, coach, and develop a team of Account Managers to drive dealer performance and growth, shaping team culture and ensuring partners maximize value from the platform.
  • • Own team productivity, performance, and morale, driving consistent delivery against departmental targets while supporting dealer share of wallet growth and offer volume improvement.
  • • Act as an escalation point for operational decisions including dealer behaviour disputes and suspensions, and identify and remove blockers to ensure efficient team operations.
  • • Drive best-in-class account management practices, embed sales enablement frameworks, and provide guidance on complex commercial scenarios to maximize partner outcomes.
  • • Embed scalable processes and structures, continuously streamline workflows, and maintain awareness of company performance, market trends, and industry dynamics to inform decision-making.
  • • Balance people leadership, operational excellence, and commercial impact while contributing to strategic direction and ongoing business performance in a fast-paced, ambiguous environment.
  • • Work primarily from the London office (minimum 3 days per week, 95% office-based) to be hands-on and available for the team.

🎯 Requirements

  • • Proven experience as a people leader with a strong track record of coaching, mentoring, and driving performance.
  • • Strong commercial acumen with experience in account growth, upselling, and revenue-driving activities.
  • • Excellent communication and stakeholder management skills.
  • • Ability to balance strategic thinking with hands-on execution.
  • • Deep understanding of sales or account management disciplines with the ability to elevate team capability.
  • • Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment.

🏖️ Benefits

  • • Competitive compensation package.
  • • 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings, and more.
  • • Employee-friendly share options.
  • • Pension scheme via Royal London with up to 5% company contribution.
  • • Vitality private healthcare insurance.
  • • Life Assurance - 4x annual salary.
  • • Monthly coaching sessions with Spill for mental wellbeing.
  • • Inclusive parental, partner, and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay.
  • • Bubble childcare support and discounted nanny fees.
  • • 'Work from abroad for a month' annual scheme.
  • • Generous learning and development budget.
  • • ÂŁ500/€550 home office budget.

Skills & Technologies

Onsite

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Carwow Ltd logo
Carwow Ltd
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About Carwow Ltd

Carwow is a UK-based online platform that allows consumers to compare new-car offers from franchised dealers and buy or lease vehicles digitally. Founded in 2010, it aggregates dealer pricing, facilitates vehicle ordering, and provides financing and leasing options. The company also offers trade-in valuations and home delivery services, while charging partner dealerships a fee for completed sales. Headquartered in London, Carwow operates in the United Kingdom and several European markets, aiming to simplify the car-buying process through technology and transparent pricing.

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