Job Overview
Location
US Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • The Manager, Oncology Customer Success leads a team of Customer Success Managers focused on oncology accounts, ensuring effective onboarding, issue resolution, and revenue growth opportunities.
- • Day-to-day responsibilities include overseeing CSM operations, partnering with sales teams, managing escalations, driving key metrics like CSAT and NPS, and supporting quarterly initiatives and policy deployments.
- • Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health, with a mission to make personalized genetic testing part of standard care.
- • The role offers leadership development, cross-functional influence, and the opportunity to shape customer experience strategy while working with PHI in a regulated healthcare environment.
Skills & Technologies
About Natera, Inc.
Natera is a clinical genetic testing company specializing in cell-free DNA analysis for oncology, women’s health, and organ health. Its core platforms include Panorama for non-invasive prenatal screening, Horizon for carrier screening, Signatera for personalized cancer monitoring, and Prospera for transplant rejection assessment. Laboratories are CLIA-certified and CAP-accredited, supporting physicians, patients, and biopharmaceutical partners worldwide.
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