Manager, Oncology Customer Success

📋 Description

• • The Manager, Oncology Customer Success leads a team of Customer Success Managers focused on oncology accounts, ensuring effective onboarding, issue resolution, and revenue growth opportunities.
• • Day-to-day responsibilities include overseeing CSM operations, partnering with sales teams, managing escalations, driving key metrics like CSAT and NPS, and supporting quarterly initiatives and policy deployments.
• • Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health, with a mission to make personalized genetic testing part of standard care.
• • The role offers leadership development, cross-functional influence, and the opportunity to shape customer experience strategy while working with PHI in a regulated healthcare environment.