Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Operations Manager
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As a Manager in Operations at Human Interest, you will play a pivotal role in driving operational excellence and scaling our rapidly growing organization. This strategic and process-driven position requires a leader who can inspire and develop a high-performing team, ensuring the accurate and timely completion of critical financial transactions. You will be instrumental in enhancing the client experience by investigating technical root causes of issues, optimizing internal capacity, and proactively implementing solutions. Your leadership will serve as a crucial bridge between cross-functional initiatives and the evolving needs of our clients, safeguarding operational integrity to sustain our impressive growth trajectory.
- • You will be responsible for enthusiastically coaching and developing a team of Operations Specialists and Associates, fostering an environment of continuous learning and professional growth. A key part of your role will involve managing escalations, meticulously handling complex issues from inception to full resolution, ensuring client satisfaction and operational efficiency.
- • You will actively coach and develop team members, guiding them towards achieving both their individual career aspirations and the overarching business objectives. This includes setting clear expectations, providing regular feedback, and identifying opportunities for skill enhancement.
- • A significant aspect of your daily work will be to monitor and react to changes in leading indicators and other Key Performance Indicators (KPIs). Your proactive approach will drive excellence in the processing of financial transactions, ensuring accuracy, speed, and compliance.
- • You will be tasked with identifying and solving for process improvements across the operations function. This involves a deep dive into existing workflows, pinpointing inefficiencies, and developing and implementing more effective and streamlined procedures.
- • Ensuring excellent customer service is paramount. You will achieve this by diligently monitoring the productivity and quality of your team's output, implementing performance improvement plans where necessary, and championing a customer-centric approach.
- • A critical responsibility is to investigate technology issues that impact operations. You will identify the root causes of these technical challenges and collaborate effectively with various departments, including Engineering and Product, to develop and implement robust solutions.
- • You will leverage your understanding of retirement services to answer complex questions or to guide your team in gathering the necessary details from other departments to accomplish the team's original inquiry, ensuring accurate and timely information is provided.
- • You will be responsible for keeping your team updated on new processes, product enhancements, and any changes in operational procedures, ensuring they are always equipped with the latest information.
- • A core objective is to increase the efficiency of existing organizational processes and procedures. By optimizing workflows and implementing best practices, you will enhance and sustain the organization’s internal capacity, allowing us to handle increased volume and complexity.
- • You will actively take part in cross-functional initiatives and projects, contributing operational expertise and ensuring that operational needs are considered and addressed in broader company efforts.
- • You will partner closely with your peers and your manager on critical aspects of team management, including staffing needs, training requirements, and resource allocation to ensure optimal team performance.
- • You will proactively work to improve the efficiencies and effectiveness of your team, seeking out opportunities for innovation and continuous improvement in all aspects of their work.
- • Balancing workload within your team and across different operational teams will be essential to ensure smooth operations and prevent bottlenecks. You will need to effectively prioritize tasks and reallocate resources as needed.
- • You will anticipate the needs of the team as new clients are onboarded by the sales team. This involves proactive communication with leadership and peers regarding upcoming demands and resource requirements.
- • You will perform other duties as needed, demonstrating flexibility and a willingness to contribute wherever necessary to support the company's mission and operational goals.
- • This role is based in our Lindon, Utah office, with a hybrid work model requiring 4 days per week in the office (Monday-Thursday) and offering flexibility to work remotely on Fridays.
🎯 Requirements
- • Bachelor’s degree or equivalent practical experience.
- • 3 years of experience in Contact Center, Financial Services Management, or a related operational leadership position.
- • Proven leadership skills with a passion for coaching and developing teams.
- • Strong interpersonal communication skills (written and verbal) and the ability to work cross-functionally.
- • Possess strong organizational and analytical skills, with the ability to use data to inform business decisions and achieve goals.
- • A genuine love for process improvement, with a constant drive to identify and eliminate inefficiencies.
- • Meticulous attention to detail and a high care/low ego approach to work.
- • Proficiency in Google Suite.
- • Knowledge of Retirement Plan Services, Payroll, and record-keeping operations is a plus.
- • Self-driven with a joy for learning new programs, systems, and tools, and an eagerness to promote change.
🏖️ Benefits
- • A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
- • Top-of-the-line health plans, as well as dental and vision insurance.
- • Competitive time off and parental leave policies.
- • Unlimited access to digital tools, financial professionals, and a knowledge center for equity and financial wellness support (Addition Wealth).
- • Enhanced mental health support for employees and dependents through Lyra.
- • Fertility healthcare and family-forming benefits through Carrot.
- • Student loan resource to help plan, borrow, and repay student debt (Candidly).
- • Monthly work-from-home stipend and quarterly lifestyle stipend.
- • Engaging team-building experiences, including virtual social events and team offsites.
Skills & Technologies
Go
React
Remote
Degree Required
About Human Interest Inc.
Human Interest provides 401(k) and retirement plan administration for small and medium-sized businesses in the United States. The cloud-based platform automates plan setup, compliance, payroll integration, and employee onboarding while offering low-cost index funds and transparent pricing. Employers can launch a plan in minutes, and employees access an intuitive dashboard to adjust contributions, model retirement outcomes, and roll over previous accounts. The company partners with payroll providers and financial advisors to streamline fiduciary responsibilities, nondiscrimination testing, and IRS filings, aiming to expand retirement savings access beyond large enterprises.
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