Manager, Proactive Monitoring Team (NOC)

📋 Description

• • As a Manager of the Proactive Monitoring Team (NOC) at Flexera, you will lead a junior team of cloud monitoring engineers to ensure maximum service availability and performance for B2B customers through 24x7 proactive monitoring of cloud infrastructure and FinOps services.
• • You will oversee complex technical issues, mentor team members in cloud skills development, analyze metrics for continuous improvement, and liaise with customers and internal stakeholders to drive satisfaction and alignment.
• • Flexera is a pioneer in Hybrid ITAM and FinOps, serving over 50,000 global customers with award-winning SaaS solutions that optimize technology value, and is consistently recognized by Gartner, Forrester, and IDC as a category leader.
• • In this role, you will develop leadership expertise in global support operations, strengthen cross-functional collaboration with engineering and product teams, and contribute to strategic initiatives that enhance customer experience and employee engagement while growing your technical and managerial capabilities in a high-growth SaaS environment.