Manager, Professional Services

FourKites, Inc.

Job Overview

Location

Chicago, IL or Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As Manager, Professional Services at FourKites, you will lead and develop a team of Implementation Managers responsible for delivering enterprise-scale transformations for Global 1000 customers by helping them unlock the full power of FourKites’ AI-driven supply chain visibility platform. This role sits at the intersection of people leadership, operational excellence, and customer strategy—ensuring your team delivers consistent, high-quality implementations while continuously improving how FourKites brings customers to value. You will be accountable for the performance and professional growth of your team, the health and predictability of the implementation program, and the strategic alignment of implementation practices with FourKites’ broader go-to-market goals. As AI becomes increasingly central to how customers operate and how the platform delivers value, you will ensure your team is equipped to guide enterprises through that evolution.
• Day to day, you will hire, onboard, and develop a team of Implementation Managers, building a high-performance culture rooted in customer advocacy, accountability, and continuous improvement. You will provide ongoing coaching, performance management, and career development support to team members across varying skill levels and tenure, establish and reinforce team standards for implementation quality, customer communication, and project rigor, and conduct regular 1:1s, team meetings, and structured feedback cycles to ensure individual and team alignment. You will oversee portfolio-level visibility into active implementations, ensuring projects are on track, risks are surfaced early, and escalations are handled with urgency and structure. You will define and maintain consistent implementation methodologies, playbooks, and delivery frameworks used across the team, partner with team members on complex, high-stakes implementations—providing guidance on stakeholder strategy, scope management, and executive engagement as needed—and monitor and report on key implementation metrics (time-to-value, CSAT, adoption milestones) and use data to drive program-level improvements.
• You will serve as the primary liaison between the Implementation team and adjacent functions including Sales, Customer Success, Product, and Technical Services, ensuring smooth handoffs and cohesive customer experiences. You will champion the voice of the customer internally, synthesizing implementation feedback into actionable product and process insights for leadership and product teams, partner with Sales on pre-sales scoping and resource planning to ensure new business commitments are appropriately staffed and structured for success, and collaborate with Customer Success leadership to define clear transition criteria and ensure long-term customer health post-implementation.
• You will identify patterns and systemic gaps in implementation outcomes and propose scalable improvements to methodology, tooling, or team structure, contribute to workforce planning, capacity modeling, and hiring strategy to ensure the team is appropriately resourced for business growth, and represent the Implementation function in leadership discussions, providing data-driven perspectives on team performance, customer outcomes, and process maturity. In this role, you will develop deep expertise in enterprise SaaS implementations, AI-driven supply chain platforms, and cross-functional leadership—gaining the ability to scale high-impact services organizations while shaping how technology transforms global supply chains.

🎯 Requirements

• 7+ years of experience in enterprise SaaS, AI-powered platforms, or professional services implementation, with at least 2 years in a people management or team lead capacity
• Strong track record of developing talent—taking genuine pride in the growth of the people on your team and investing meaningfully in their success
• Operationally rigorous: able to manage a complex portfolio of work across multiple team members and customers without losing visibility into what matters most
• Experience influencing C-suite stakeholders and navigating complex enterprise relationships, with the ability to coach your team to do the same
• Comfortable speaking to the business value of AI—able to credibly articulate how AI-driven insights translate to operational outcomes for customers without needing to be a data scientist
• Continuous improvement mindset: never satisfied with "how we’ve always done it" and consistently looking for ways to scale quality and efficiency, including through AI-enabled tooling and workflows
• Strong cross-functional collaborator who can translate between customer needs, technical realities, and business priorities
• Experience in supply chain, logistics, or transportation technology (a strong plus)
• Comfortable with travel for customer meetings, team-related activities, and implementation milestones (~20-25%)

🏖️ Benefits

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

Skills & Technologies

Remote

$130k-150k

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FourKites, Inc.

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About FourKites, Inc.

FourKites provides cloud-based supply-chain visibility for shippers, carriers and 3PLs. Its platform aggregates ELD, GPS, telematics, TMS and weather data to give real-time location, ETA and condition tracking across truckload, LTL, ocean, rail and parcel modes. Predictive analytics flag disruptions early, while collaborative dashboards and APIs enable exception management, appointment scheduling and dock optimization. Customers include CPG, retail, food & beverage and manufacturing companies seeking to reduce detention costs, improve on-time performance and strengthen end-to-end transparency.

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