Manager - Rentals Collections

Zillow Group, Inc.

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• Lead a team of collections professionals responsible for end-to-end B2B collections activity.
• Set the strategic and operational direction for your team, balancing performance management, process optimization, and cross-functional partnership to drive measurable improvements in collections results.
• Develop and implement automation and system enhancements using tools such as Zuora, HighRadius, and Salesforce.
• Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey.
• Contribute to broader Finance Operations scaling initiatives and conduct monthly collection reviews with each Zillow product team.
• Manage BPO or offshore vendor relationships, including onboarding, training, and performance oversight.
• Balance business acumen with empathy in customer-facing situations and bring significant experience in customer negotiations and issue resolution.
• Communicate clearly and effectively across levels, with strong critical thinking, problem-solving, and organizational skills.

🎯 Requirements

• 6+ years of experience in B2B credit and collections, including at least 2 years leading teams or team leads.
• Proven track record of driving measurable improvements in key collections metrics, including days overdue, days to pay, and dispute resolution cycle time.
• Deep expertise in the full order-to-cash process, including collections operations, cash applications, and accounting for bad debt and sales allowances.

🏖️ Benefits

• Competitive base salary with a range of $73,500.00 - $123,600.00 annually, depending on location.
• Eligibility for equity awards based on factors such as experience, performance, and location.
• Opportunity to work with a company that values diversity, equity, and inclusion, and is committed to creating an innovative, inclusive, and engaging culture.

Skills & Technologies

Remote

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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