Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Operations Manager
Date Posted
February 26, 2026
Full Job Description
📋 Description
- • As the Manager, Servicing Enablement at GoodLeap, you will be at the forefront of ensuring the seamless and compliant operation of our third-party sub-servicing partners. This critical role demands a deep dive into the intricacies of mortgage and HELOC servicing, acting as the central technical subject matter expert to guarantee that all servicing activities are executed with precision, adherence to regulations, and the capacity to scale alongside our growing business.
- • You will be instrumental in managing the day-to-day operational performance of our sub-servicers, ensuring they meet and exceed GoodLeap's high standards for customer service, accuracy, and compliance. This involves a proactive approach to identifying potential issues, implementing corrective actions, and fostering strong, collaborative relationships with our partners.
- • Your expertise will be crucial in overseeing a wide spectrum of servicing operations. This includes, but is not limited to, the accurate processing of borrower payments, the meticulous management of billing logic to ensure correct statements are generated, and the precise calculation of interest accruals. You will also be responsible for ensuring that borrower inquiries are handled efficiently and effectively, maintaining high levels of customer satisfaction.
- • A significant part of your role will involve overseeing delinquency management processes, ensuring that our sub-servicers are employing best practices to mitigate risk and support borrowers in financial distress. This also extends to ensuring accurate and timely credit reporting to all relevant bureaus, maintaining the integrity of borrower credit histories.
- • Furthermore, you will play a key role in supporting investor reporting requirements, ensuring that all necessary data and documentation are provided accurately and on schedule. Understanding and ensuring compliance with all applicable regulatory requirements, such as RESPA, TILA, and others relevant to mortgage servicing, will be a paramount responsibility.
- • You will be the guardian of the entire loan lifecycle servicing events, from origination through payoff, ensuring that every stage is managed correctly. This includes managing escrow accounts, processing modifications, handling foreclosures, and other critical lifecycle events with diligence and accuracy.
- • Maintaining structured oversight of vendor execution is a core tenet of this position. You will develop and implement performance metrics, conduct regular reviews, and provide constructive feedback to sub-servicers to drive continuous improvement. This structured approach ensures accountability and alignment with GoodLeap's strategic objectives.
- • This role requires a keen eye for detail and a robust understanding of the technical aspects of loan servicing systems and processes. You will be expected to analyze operational data, identify trends, and recommend improvements to enhance efficiency, reduce costs, and mitigate risks.
- • You will collaborate closely with internal teams, including Legal, Compliance, Product, and Engineering, to ensure that servicing operations align with product roadmaps, regulatory changes, and overall business strategy. Your insights will be invaluable in shaping the future of our servicing capabilities.
- • By ensuring the highest standards of operational excellence from our third-party servicers, you will directly contribute to GoodLeap's mission of making sustainable solutions more accessible and affordable for homeowners, while upholding our commitment to responsible lending and exceptional customer experience.
- • This is an opportunity to leverage your deep operational expertise in a dynamic and rapidly growing company that is making a tangible positive impact on the environment and communities worldwide through its innovative financing solutions and philanthropic efforts.
🎯 Requirements
- • Proven experience in mortgage and HELOC servicing operations, with a strong understanding of payment processing, billing, interest calculations, delinquency management, credit reporting, and regulatory compliance.
- • Demonstrated experience in managing third-party vendors or sub-servicers, including performance monitoring, relationship management, and issue resolution.
- • Deep technical subject matter expertise in loan servicing systems and processes, with the ability to analyze operational data and identify areas for improvement.
- • Strong understanding of relevant regulatory requirements (e.g., RESPA, TILA, Fair Servicing regulations).
- • Excellent analytical, problem-solving, and communication skills, with the ability to articulate complex operational details clearly and concisely.
🏖️ Benefits
- • Competitive salary and performance-based bonus opportunities.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and paid holidays.
- • Opportunities for professional development and career advancement within a rapidly growing company.
- • Remote work flexibility, allowing you to work from anywhere in the US.
- • Contribute to a mission-driven company focused on sustainability and positive social impact.
Skills & Technologies
Remote
About GoodLeap, LLC
GoodLeap is a U.S. financial technology company that provides point-of-sale lending software for residential solar and sustainable home improvement projects. Its cloud platform connects homeowners with a network of contractor partners and capital providers, enabling instant loan approvals and digital contracting for solar panels, batteries, roofing and energy-efficient upgrades. The company earns transaction and servicing fees while managing credit underwriting, compliance and loan funding. Originally launched as LoanPal in 2017, GoodLeap rebranded in 2021 and is headquartered in Roseville, California.
