Manager, Technical Account Management

Wiz Inc.

Job Overview

Location

Remote - Japan

Job Type

Full-time

Full Job Description

📋 Description

• As a Manager of Technical Account Management at Wiz Inc., you will lead a team of Technical Account Managers (TAMs) responsible for ensuring the success and satisfaction of customers in Japan, serving as the critical bridge between clients and internal teams to drive retention, growth, and exceptional service delivery in one of the fastest-growing cloud security companies globally.
• You will oversee day-to-day operations of the TAM team in Japan, providing technical and strategic leadership while collaborating cross-functionally with Product, Sales, Engineering, and Support to resolve customer issues, advocate for client needs, and scale customer programs that enhance product adoption and long-term value.
• Wiz is a trusted leader in cloud security, protecting over 230 billion files daily for more than 50% of the Fortune 100, operating with a culture of innovation, excellence, and global collaboration across 20+ countries, offering you the opportunity to make a significant impact in a high-growth market where your contributions directly shape customer outcomes and company trajectory.
• Lead, mentor, and motivate a team of TAMs in Japan, providing technical and strategic guidance to ensure consistent delivery of exceptional service, proactive issue resolution, and alignment with customer business objectives.
• Collaborate with Operations, Sales, Renewals, and Marketing teams to design and execute scalable customer programs that drive retention, expansion, and advocacy, leveraging data to identify opportunities and measure program effectiveness.
• Manage account escalations end-to-end, ensuring timely, well-coordinated resolution by acting as the central point of contact between customers and internal teams, maintaining clear communication and ownership throughout the process.
• Maintain deep, up-to-date functional and technical knowledge of the Wiz platform, continuously monitoring emerging cloud security threats and product updates to ensure the team can advise customers with accuracy and confidence.
• Help customers maximize their Wiz investment by identifying underutilized features, recommending best practices, and connecting them to relevant resources, training, and technical guidance tailored to their environment.
• Measure customer health, adoption, and satisfaction using data-driven metrics, producing regular internal and external reports that inform strategy, highlight trends, and demonstrate ROI to stakeholders.
• Identify and address technical issues proactively, working closely with Engineering and Support teams to diagnose root causes, prioritize fixes, and prevent recurrence, ensuring high levels of customer satisfaction and trust.
• Advocate for customer needs across Product Management, Support, and other departments, feeding field insights into product roadmaps and service improvements to enhance the overall customer experience.

🎯 Requirements

• 7+ years of experience as a Technical Account Manager, Solutions Engineer, or in a related customer-facing technical role.
• 3+ years of experience managing technical customer-facing teams.
• Practical understanding of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and associated security considerations.
• Proven track record of mentoring and managing high-performing technical teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.

🏖️ Benefits

• Opportunity to work with a fast-growing, innovative cloud security leader trusted by over 50% of the Fortune 100.
• Remote work flexibility based in Japan, enabling collaboration with a global team across 20+ countries.
• Exposure to cutting-edge cloud security challenges and the chance to shape customer success strategies at scale.
• Professional growth through leadership development, cross-functional collaboration, and mentorship of high-impact technical teams.
• Inclusive, values-driven culture that emphasizes excellence, innovation, and work-life balance.
• Access to ongoing learning resources and technical training to stay current with evolving cloud and security technologies.

Skills & Technologies

Docker

Kubernetes

Remote

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Wiz Inc.

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About Wiz Inc.

Cloud security company focused on protecting multi-cloud environments. Provides agentless scanning to identify vulnerabilities, misconfigurations, and exposure across AWS, Azure, and GCP. Founded in 2020 by former Microsoft security executives, it offers unified visibility, risk prioritization, and compliance automation for enterprises. The platform integrates with existing DevOps tools to enable continuous security posture management. The company serves Fortune 500 clients and achieved unicorn status within two years of founding.

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