Manager, Technical Implementations

Second Nature Health Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As the Manager, Technical Implementations at Second Nature Health Inc., you will lead a team of Technical Implementation Managers responsible for customer onboarding, implementation execution, technical configuration workflows, and activation readiness, playing a critical role in scaling implementation operations while maintaining high-quality customer experiences.
• Day to day, you will lead and develop your team through hands-on coaching and performance feedback, ensure smooth customer transitions from discovery through activation, set and track operational KPIs like activation rates and CSAT, standardize implementation workflows, guide teams through technical strategy discussions, act as an escalation point for complex issues, ensure implementation quality via QA oversight, collaborate cross-functionally with Sales, Product, Engineering, Operations, Support, and Customer Success, improve operational visibility through dashboards and automation, and foster a culture of ownership and continuous improvement.
• Second Nature Health Inc. is a fast-growing PropTech startup building the world’s first Resident Experience Platform to make resident onboarding, services, and ancillary revenue effortless for property managers, with a mission to turn friction into triple win experiences for residents, property managers, and investors, backed by 275+ passionate employees committed to inclusivity, accountability, and continuous improvement.
• In this role, you will develop leadership and operational expertise in scaling SaaS implementation teams, refine your ability to drive measurable customer outcomes through process excellence, gain deep experience in PropTech and SaaS onboarding ecosystems, strengthen cross-functional collaboration skills, and grow your impact in a high-trust, inclusive environment where you can shape scalable processes and advance your career in technical program management.

🎯 Requirements

• 3+ years of experience managing onboarding, implementation, technical account management, or customer-facing delivery teams in a fast-paced SaaS, PropTech, or tech-enabled environment
• Strong track record of guiding customers from discovery through activation while balancing customer experience, operational execution, and team development
• Passionate about building scalable onboarding workflows, coaching high-performing teams, and driving measurable customer outcomes through operational excellence
• Comfortable leading both technical and non-technical conversations and translating customer needs into effective onboarding strategies and workflows
• Adept at setting expectations, resolving stakeholder misalignment, and building credibility through strong communication and emotional intelligence
• Thrives in evolving environments by anticipating challenges, solving problems proactively, and helping teams stay focused and aligned through change
• Values collaboration and enjoys partnering across Sales, Product, Engineering, Operations, Support, and Customer Success to deliver exceptional customer experiences
• Committed to building inclusive, high-trust teams that balance operational rigor with empathy and accountability

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance, & 401K Plan
• Work remotely from anywhere in the US
• Open PTO and sick days
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Skills & Technologies

Remote

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Second Nature Health Inc.

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About Second Nature Health Inc.

Second Nature Health delivers an evidence-based digital program for sustained weight loss and type 2 diabetes remission. Combining registered dietitians, health coaches, and AI-driven behavior-change tools, the platform provides personalized nutrition, physical activity, and psychological support. Clinically validated in partnership with the NHS, the service integrates with wearable devices and electronic health records to track biomarkers and deliver real-time feedback, aiming to reduce long-term healthcare costs for insurers and employers.

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