Managing Consultant, Technical Services

TeamDynamix LLC

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• Partner directly with customers to provide technical expertise and resolve complex implementation and integration challenges for TeamDynamix solutions.
• Design, build, configure, and maintain integrations between TeamDynamix platforms and client systems using technical standards and protocols.
• Identify business efficiency opportunities and implement automated technology solutions that solve client-specific operational challenges.
• Gather, analyze, and document technical requirements by collaborating closely with clients to translate business needs into scalable, functional solutions.
• Troubleshoot and resolve technical issues in real-time to ensure minimal disruption and high customer satisfaction during and after deployments.
• Serve as a technical subject matter expert for the Professional Services team, providing guidance on best practices, architecture, and solution design.
• Collaborate with Professional Services leadership to influence the strategic direction and roadmap of the division based on customer feedback and technical trends.
• Work closely with Sales teams to improve solution scoping, refine proposal accuracy, and help create detailed and realistic Statements of Work (SOWs).
• Recommend and implement process improvements that enhance team efficiency, resource allocation, and operational effectiveness across client engagements.
• Deliver high-quality consulting services while maintaining trusted, long-term relationships with clients through consistent communication and reliability.
• Provide regular, clear project updates to both internal stakeholders and client personnel, ensuring alignment on timelines, deliverables, and outcomes.
• Operate as a remote-first consultant with autonomy to manage client engagements, technical workflows, and deliverables without onsite supervision.
• Apply broad technical expertise across software engineering, database reporting, and system integration to develop innovative solutions for diverse client environments.
• Balance technical depth with consultative communication to advise both technical teams and executive-level client stakeholders effectively.
• Maintain high standards of quality and customer satisfaction while managing multiple competing priorities across concurrent client projects.
• Contribute to a collaborative, feedback-driven culture by participating in regular performance reviews and providing input on team and process improvements.

🎯 Requirements

• Bachelor’s degree in Computer Science or a related technical field
• 5+ years of experience in software engineering, database report writing, or technical solution development
• 7–10+ years of experience within computer technology, technical services, or related fields
• Experience working directly with customers in a technical consulting or support capacity
• Ability to define business requirements and translate them into creative, scalable technical solutions
• Strong troubleshooting and problem-solving skills with the ability to manage highly complex issues independently

🏖️ Benefits

• Competitive compensation that reflects employees’ skills and contributions
• Comprehensive health insurance plans
• Traditional and Roth 401(k) savings options with company match
• Remote-first with flexible working hours
• 15 observed days off in addition to PTO
• Paid parental leave

Skills & Technologies

Linux

Remote

Degree Required

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TeamDynamix LLC

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About TeamDynamix LLC

TeamDynamix provides cloud-based IT service management and project portfolio management software for higher education, K-12, state and local government, and healthcare organizations. Its platform combines ticketing, asset management, change control, and workflow automation with low-code development tools, enabling institutions to unify service delivery, reduce manual effort, and surface analytics across IT, facilities, HR, and student services. Founded in 2001, the company focuses on configurable, user-friendly solutions that integrate with enterprise systems such as Active Directory, Azure, and major SIS and ERP platforms.

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