Medical Assistant - Primary Care Lincoln Park Full time Days 2000 sign on bonus

📋 Description

• • Serve as the first point of contact for patients entering Northwestern Medicine’s flagship Primary Care clinic in Lincoln Park, greeting each individual with warmth and professionalism while ensuring a seamless check-in experience that sets the tone for world-class care.
• • Perform comprehensive rooming duties that include obtaining and accurately recording vital signs (blood pressure, temperature, pulse, respirations, oxygen saturation, height, and weight), reviewing and updating medication lists, reconciling allergies, and capturing chief complaints to provide clinicians with a complete clinical picture before every encounter.
• • Execute a broad range of clinical procedures such as phlebotomy, EKGs, spirometry, point-of-care testing (glucose, hemoglobin A1c, rapid strep, flu, urine dipstick, pregnancy, and COVID-19), injections (intramuscular, subcutaneous, intradermal), and wound care under provider orders, maintaining strict adherence to infection-control protocols and OSHA standards.
• • Manage end-to-end vaccine administration—from inventory and cold-chain management to patient education and documentation in Illinois Comprehensive Automated Immunization Registry Exchange (I-CARE)—ensuring compliance with CDC guidelines and Northwestern Medicine quality metrics.
• • Navigate Epic MyChart and Epic Hyperspace with precision to schedule follow-up appointments, process referrals, route in-basket messages, and complete clinical documentation, achieving >98% accuracy in data entry and contributing to the clinic’s 5-star patient-experience scores.
• • Triage incoming patient phone calls and portal messages, applying evidence-based protocols to determine urgency, escalate to nursing or physician teams when appropriate, and provide clear, empathetic instructions that empower patients to manage their health between visits.
• • Collaborate daily with a multidisciplinary team of board-certified internists, family medicine physicians, advanced practice providers, nurses, care coordinators, behavioral health specialists, and social workers to implement individualized care plans that address chronic disease management, preventive health, and social determinants of health.
• • Champion quality-improvement initiatives such as hypertension control, diabetes self-management education, cancer-screening outreach, and tobacco-cessation programs, tracking metrics and participating in monthly huddles to celebrate wins and identify opportunities for continuous improvement.
• • Maintain a safe, orderly, and fully stocked clinical environment by conducting routine PAR-level checks of medical supplies, sterilizing instruments per manufacturer guidelines, and promptly reporting equipment malfunctions to biomedical engineering, ensuring zero delays in patient care.
• • Provide culturally competent care to a diverse Lincoln Park community that includes young professionals, growing families, and older adults, utilizing interpreter services and translated materials to eliminate language barriers and uphold Northwestern Medicine’s commitment to health equity.
• • Participate in ongoing professional development through monthly skills labs, quarterly competency validations, and annual certification renewals, staying current with evidence-based practices and emerging technologies that enhance patient outcomes.
• • Contribute to the clinic’s reputation for excellence by embodying Northwestern Medicine’s core values of integrity, compassion, excellence, and teamwork, while earning the trust and gratitude of patients who rely on you as a consistent, caring presence throughout their healthcare journey.