Medical Billing Associate - Patient Services

📋 Description

• • Own the first impression for thousands of patients each month by answering inbound calls with empathy, speed, and accuracy—resolving copay questions, insurance surprises, and payment-plan requests in a single conversation.
• • Drive cash-flow for a fast-growing start-up by collecting copays and past-due balances through courteous, compliant phone outreach and digital payment tools—meeting or exceeding daily, weekly, and monthly collection targets set by Revenue Cycle leadership.
• • Build rock-solid patient trust by creating and maintaining individualized billing ledgers for complex insurance scenarios (PPO, HMO, Medicare, Workers’ Comp), ensuring every charge, adjustment, and payment is transparent and easy to understand.
• • Keep the revenue engine humming by posting late-cancellation fees daily, reviewing patient electronic communications, and delegating tasks to clinical or administrative teammates so nothing slips through the cracks.
• • Collaborate cross-functionally by opening Partner cases in Salesforce, flagging authorization issues, and looping in Credentialing, Clinical Operations, or Insurance Verification teams to resolve roadblocks before they delay care.
• • Master the fundamentals of medical billing—deductibles, coinsurance, EOBs, ERA/EFT, and CMS-1500 forms—so you can translate “insurance speak” into plain language that empowers patients to make informed decisions.
• • Tackle queue-based admin work—posting insurance payments, attaching EOBs, and updating authorizations—with laser-sharp attention to detail that keeps denial rates low and clean-claim rates above 97%.
• • Jump into ad-hoc projects such as system testing, workflow documentation, or training new hires, bringing a “no-task-too-small” mindset that embodies Luna’s value of being “Incredibly Relentless.”
• • Track personal KPIs in real time through Looker dashboards, iterating on call scripts and collection strategies to hit quarterly goals while maintaining patient-satisfaction scores of 90+.
• • Champion continuous improvement by sharing frontline feedback with Product and Engineering, helping refine Luna’s patient portal, mobile app, and automated billing features so the next patient journey is even smoother.
• • Celebrate wins—whether it’s a five-figure past-due recovery or a heartfelt “thank you” from a patient—knowing each interaction advances Luna’s mission to make high-quality physical therapy accessible to anyone, anywhere.