Member Care Advocate (MCA)

📋 Description

• • Member Care Advocates (MCAs) at Included Health are frontline representatives who help members navigate healthcare benefits and care options with empathy and clarity, directly supporting the company’s mission to raise the standard of healthcare for everyone.
• • Day to day, MCAs provide high-volume, empathetic support to members by answering questions about benefits, guiding them through care options, resolving issues, and ensuring members feel seen and supported in their healthcare journey.
• • The team operates within a mission-driven organization that combines virtual and in-person care with expert navigation and technology to simplify healthcare access, with MCAs serving as trusted guides in a fast-paced, remote environment.
• • In this role, individuals will develop strong healthcare navigation skills, deepen their understanding of benefits systems, enhance empathetic communication abilities, and gain experience in high-volume member support — all while contributing to meaningful improvements in member healthcare experiences.