Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As a Member Care Advocate (MCA) at Included Health, you will serve as a trusted guide for members navigating their healthcare benefits and care options, helping them feel seen, supported, and confident in accessing the right care at the right time.
- • Day to day, you will provide high-quality, empathetic support in a high-volume environment, assisting members with understanding their benefits, resolving care-related inquiries, and guiding them through virtual and in-person care pathways using technology and expert navigation.
- • You will be part of a mission-driven team at Included Health, a company dedicated to raising the standard of healthcare for everyone by integrating virtual and in-person care with personalized support and innovative technology.
- • In this role, you will develop strong critical thinking, ownership, and communication skills while gaining deep expertise in healthcare benefits navigation, member advocacy, and empathetic customer service in a fast-paced, remote setting.
Skills & Technologies
About Included Health, Inc.
Included Health offers virtual care navigation, primary care, and specialty medical services to employers and health plans, focusing on LGBTQ+, Black, and Latino communities. Services include 24/7 telehealth, care coordination, pharmacy support, and expert medical opinions. The company emphasizes culturally competent providers and personalized guidance to reduce health disparities and improve outcomes for underserved populations. It serves self-insured employers, health plans, and government programs across the United States.
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