Member Matching Specialist

Ritual Inc.

Job Overview

Location

Melbourne

Job Type

Contract

Full Job Description

📋 Description

• As a Member Matching Specialist at Ritual Inc., you will serve as the first human touchpoint for new members, setting the tone for their experience by understanding their needs and connecting them with the right expert on the platform.
• Your day-to-day responsibilities include conducting 30-minute matching sessions via video or phone, assessing member goals and preferences, selecting the best-fit expert from the network, coordinating warm handoffs, supporting members through activation and onboarding, facilitating rematching when needed, and providing clear overviews of OurRitual’s services within a regulatory context.
• You will join a mission-driven team at Ritual Inc., a digital platform reimagining relationship care by combining expert-led sessions with AI-powered tools to make relationship support accessible, flexible, and grounded in real-life needs.
• In this role, you will develop strong interpersonal and navigation skills, gain experience in member intake and triage within a regulated health-adjacent environment, and build expertise in matching individuals with appropriate support resources — all while contributing to a meaningful impact on members’ relational well-being.

🎯 Requirements

• A clinical background or training in a relevant field such as social work, counseling, MFT, or related programs (full licensure not required)
• Strong communication skills to explain complex or sensitive topics clearly and confidently
• Comfort working within a regulatory and compliance-sensitive environment
• Detail-oriented approach to handoffs and documentation
• Excellent time management and organizational skills
• Natural charisma and warmth with the ability to build trust quickly, especially in vulnerable conversations

🏖️ Benefits

• Part-time, hourly role with flexible scheduling across 9 AM–11 PM Eastern Time coverage window
• Minimum of 15 hours per week required, with at least 8 hours in high-demand slots (5 PM–10 PM ET and 1 PM–2 PM ET)
• Competitive compensation of $25–$35 per hour based on experience and background
• Opportunity to be a trusted guide in members’ journey toward stronger, healthier relationships
• Chance to work with a modern, innovative platform combining human expertise and AI-powered tools

Skills & Technologies

Onsite

$25-35/hr

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Ritual Inc.

Visit Website

About Ritual Inc.

Ritual Inc. is a Los Angeles-based direct-to-consumer health company that formulates science-backed multivitamins and nutritional supplements. Founded in 2015, it offers traceable ingredient sourcing, publishes clinical study results, and sells primarily through its website and subscription model. The company targets women, men, and teens with products designed to fill common nutrient gaps, emphasizing transparency, vegan capsules, and third-party testing. Ritual has raised venture funding and expanded internationally while maintaining a digitally native, subscription-first retail approach.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.