Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • As a Member Service Representative for Peak Health, you will serve as the primary point of contact for members seeking assistance with healthcare coverage, benefits, and service inquiries, playing a vital role in enhancing member satisfaction and supporting the organization’s mission to improve healthcare access and quality.
- • You will handle inbound and outbound calls from members, addressing a wide range of questions—from basic eligibility and benefits information to complex issue resolution—while ensuring accuracy, empathy, and adherence to organizational policies and procedures.
- • You will collaborate with management and team members to research and resolve member concerns, escalate issues when necessary, and maintain open communication channels to ensure seamless service delivery.
- • Your day-to-day responsibilities include verifying member information, responding to and resolving inquiries, maintaining communication through outreach, meeting production and quality standards, communicating effectively with internal and external partners, documenting interactions accurately, attending required training sessions, and upholding timekeeping and documentation standards.
- • You will work in a remote, full-time position (40 hours/week, Monday–Friday, 8:00 a.m.–5:00 p.m.) requiring reliable high-speed internet, self-discipline, and strong time management skills to thrive in a virtual work environment.
- • You will gain hands-on experience in healthcare member services, develop expertise in medical insurance processes and systems like EPIC and Microsoft Office Suite, and build critical competencies in problem-solving, active listening, and compassionate communication—skills that are highly transferable across healthcare administration and customer service roles.
- • You will contribute to a mission-driven team at West Virginia University Hospitals, Inc., where your efforts directly support improved member experiences and operational excellence in a growing healthcare organization committed to innovation and community well-being.
🎯 Requirements
- • High school diploma or GED equivalent
- • Minimum of two (2) years of customer service experience in a call center environment
- • Ability to work remotely with reliable high-speed internet, self-motivation, and strong time management skills
🏖️ Benefits
- • Fully remote position with flexible work-from-home arrangement
- • Standard weekday schedule (8:00 a.m.–5:00 p.m., Monday–Friday) with 40-hour workweek
- • Opportunity to gain experience in healthcare member services with a respected hospital system
- • Access to training and professional development on systems like EPIC and Microsoft Office Suite
- • Role supports work-life balance with no required travel (0%-25%) and clear shift structure
Skills & Technologies
About West Virginia University Hospitals, Inc.
West Virginia University Hospitals is the clinical enterprise of West Virginia University, operating a network of academic medical centers, community hospitals, and outpatient clinics across West Virginia. It provides tertiary and quaternary care, medical education, and research, anchored by J.W. Ruby Memorial Hospital in Morgantown. Services include cancer, heart, trauma, pediatrics, and behavioral health. The system serves as the state’s largest employer and leads rural health initiatives, telemedicine, and graduate medical training programs. Governance is through West Virginia University Health System, a tax-exempt, nonprofit subsidiary of the university.
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