Member Services Associate, Dining

📋 Description

• • The Member Services Associate, Dining role at Atlas Computing Inc. is a member-facing position responsible for delivering exceptional dining and account servicing experiences to high-value cardholders, ensuring seamless access to luxury lifestyle offerings and upholding Atlas’s white-glove service standard.
• • Day to day, the associate will serve as the primary point of contact for members regarding dining and account-related requests, manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems, coordinate reservations and special requests with precision, troubleshoot account and billing issues, collaborate with credit and lifestyle teams, track service requests efficiently, and anticipate member needs to turn challenges into memorable moments.
• • Atlas Computing Inc. is a fast-growing fintech company backed by Y Combinator, Valar Ventures, and notable investors like Eric Schmidt and Elad Gill, building a modern alternative to premium charge cards by offering curated dining, travel, and lifestyle experiences to discerning, high-spending individuals and companies.
• • In this role, the associate can develop expertise in luxury service delivery, refine cross-functional collaboration in a high-performance environment, gain exposure to premium financial servicing systems, and contribute directly to member satisfaction and retention in a rapidly scaling organization with a clear path to over $1B in spend volume.