Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 30, 2026
Full Job Description
đź“‹ Description
- • Member Services Representative-Peak Health is a vital role supporting West Virginia University Hospitals’ mission to improve healthcare by serving as the primary point of contact for Peak Health members.
- • Day-to-day responsibilities include handling inbound and outbound calls to address member inquiries, verify information, resolve issues, and ensure accurate communication while following organizational policies.
- • The role operates within the Member and Provider Services team, collaborating with management and peers to research and resolve member concerns, maintain service quality, and uphold department standards.
- • This position offers the opportunity to develop expertise in healthcare member services, strengthen communication and problem-solving skills, and contribute to a seamless member experience in a growing healthcare organization.
🎯 Requirements
- • High school diploma or GED
- • Two years of customer service experience in a call center environment
- • Excellent written and oral communication, customer service, interpersonal skills, and telephone etiquette
- • Ability to work remotely with reliability, self-motivation, focus, and time management skills
- • Familiarity with medical insurance services processes
- • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access) and EPIC systems
🏖️ Benefits
- • Opportunity to work remotely with flexible scheduling
- • Comprehensive training programs to build proficiency in healthcare systems and member services
- • Career growth potential within a large healthcare organization
- • Exposure to healthcare operations and member support systems
- • Stable employment with a reputable healthcare institution
- • Contribution to meaningful healthcare improvement initiatives
Skills & Technologies
About West Virginia University Hospitals, Inc.
West Virginia University Hospitals is the clinical enterprise of West Virginia University, operating a network of academic medical centers, community hospitals, and outpatient clinics across West Virginia. It provides tertiary and quaternary care, medical education, and research, anchored by J.W. Ruby Memorial Hospital in Morgantown. Services include cancer, heart, trauma, pediatrics, and behavioral health. The system serves as the state’s largest employer and leads rural health initiatives, telemedicine, and graduate medical training programs. Governance is through West Virginia University Health System, a tax-exempt, nonprofit subsidiary of the university.
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