Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Member Support Pro Associate at Tide Platform Limited, you will play a vital role in delivering exceptional customer service to paid account members, directly contributing to customer satisfaction, retention, and revenue growth by resolving banking-related inquiries and enhancing the overall member experience.
- • Day to day, you will communicate with customers via phone, email, and chat; follow and improve support procedures; troubleshoot banking issues such as missing payments and direct debits; mentor new team members; analyze customer feedback and usage patterns to identify service improvements; and complete tailored training to advance your skills in a hybrid work model based in Sofia, Bulgaria.
- • You will join the Paid Plans Support Team, a dedicated group focused on providing award-winning, proactive support to SME clients, where customer-centricity, reliability, and ethical standards are central to team success and innovation.
- • In this role, you will develop strong problem-solving, communication, and multitasking abilities; gain deep expertise in fintech and SME banking services; build leadership experience through mentoring; and grow your career through continuous learning opportunities and exposure to cross-functional initiatives driven by data and user research.
🎯 Requirements
- • Minimum 1.5 years of relevant experience as a phone customer support associate
- • Very good verbal and written English (C1 or higher)
- • Comfortable using industry tools like Kustomer, GSuite, Microsoft Office, and Jira
- • Upbeat and energetic with solid problem-solving skills
- • Ability to self-drive, multitask, and collaborate effectively in a team environment with high ethics and morale
🏖️ Benefits
- • 25 days paid annual leave
- • 3 paid days off for volunteering or learning and development activities
- • Extended maternity and paternity leave covered by the company
- • Personal learning and development budget per year
- • Additional health and dental insurance
- • Mental wellbeing platform
- • Snacks, light food, and drinks in the office
- • WFH equipment allowance
Skills & Technologies
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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