Merchant Optimization Specialist

Credit Key, Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• Conduct ongoing, systematic audits of Credit Key’s presentment across all partner merchant sites, focusing on product detail pages, cart pages, and checkout flows to ensure consistent and optimal visibility.
• Benchmark each merchant’s implementation against Credit Key’s presentment best practices, including messaging placement, financing callouts, monthly payment displays, promotional banners, and checkout positioning.
• Maintain a portfolio-wide scorecard that tracks presentment quality, identified gaps, and optimization status for every merchant in the portfolio.
• Identify recurring patterns in presentment deficiencies across e-commerce platforms (Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce), merchant verticals, and company size, and relay insights to Marketing and Product teams.
• Own direct outreach to merchant stakeholders—including marketing, e-commerce, and development teams—to communicate audit findings and build data-driven business cases for improvements using conversion and average order value (AOV) metrics.
• Collaborate directly with merchants to implement optimization changes by providing copy, visual assets, placement specifications, and step-by-step implementation guidance.
• Manage optimization projects end-to-end: from initial recommendation and merchant buy-in, through implementation, QA testing, and post-launch measurement of impact.
• Coordinate closely with Account Managers to align on merchant relationships and with the Marketing team to support messaging, A/B testing, and creative asset development.
• Track and measure the impact of presentment improvements on Credit Key adoption rates, conversion lift, and average order value at live merchant sites.
• Build, refine, and document the presentment playbook with platform-specific and merchant-type-specific best practices to standardize and scale optimization efforts.
• Report regularly on portfolio-wide presentment health, optimization pipeline progress, and quarter-over-quarter improvements in adherence to best practices.
• Ensure every active merchant is audited and scored within the first 90 days of employment.
• Drive measurable increases in the percentage of the merchant portfolio meeting Credit Key’s presentment best-practice standards on a quarterly basis.
• Deliver quantifiable improvements in Credit Key’s share of checkout and overall adoption at merchants where optimizations have been implemented.

🎯 Requirements

• 3+ years in e-commerce, merchant success, account management, partner marketing, or conversion rate optimization—ideally in payments, fintech, or BNPL
• Strong working knowledge of e-commerce platforms (Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce) and on-site merchandising and checkout flows
• Demonstrated ability to drive action with external partners through persistence, business case building, and follow-through until changes are live
• Analytical fluency: ability to use conversion and adoption data to prioritize work and prove impact
• Excellent written and verbal communication skills to engage merchant stakeholders ranging from marketing coordinators to developers to owners
• Detail-oriented and process-driven mindset to manage multiple concurrent merchant workstreams

🏖️ Benefits

• Competitive compensation + equity
• Great healthcare benefits
• PTO
• 401k Match
• Supportive, low ego, highly collaborative team environment
• Work from home stipend

Skills & Technologies

Remote

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Credit Key, Inc.

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About Credit Key, Inc.

Credit Key is a financial technology company that provides a point-of-sale financing solution for B2B e-commerce. Their platform enables businesses to offer instant credit lines to their customers at checkout, facilitating faster and more flexible payment options. This service helps merchants increase sales conversion rates and average order values by removing payment friction. Credit Key targets a wide range of industries, empowering businesses to streamline their online transactions and improve cash flow management through accessible and integrated financing.

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