Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Operations
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Merchant Success Manager at ShipBob, you will build and manage strategic partnerships with ecommerce merchants to drive their growth and success through proactive health checks, quarterly business reviews, and tailored solutions.
- • Day to day, you will consult with merchants to uncover their goals, develop action plans, promote adoption of key ShipBob features, monitor merchant health to mitigate risk, collaborate with support and product teams, and track KPIs like NPS, churn, and upsell.
- • You’ll join ShipBob’s growing Merchant Success team within a high-performance, transparent culture where leaders are accessible, feedback flows both ways, and everyone is empowered to solve real problems that impact merchants, the company, and their own growth.
- • In this role, you’ll develop deep expertise in merchant lifecycle management, strategic account planning, cross-functional collaboration, and data-driven retention strategies—positioning you for advancement in customer success, account management, or operations leadership within a fast-growing tech company.
🎯 Requirements
- • Minimum 3 years of experience in sales and merchant services in the technology industry
- • Demonstrated ability to communicate effectively through oral, written, and in-person mediums
- • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants
- • Proficiency in PowerPoint and Excel
- • Aptitude to sell via quota attainment
- • Keen perceptive intelligence in assessing merchant needs and driving solutions
🏖️ Benefits
- • Medical, Dental, Vision & Basic Life Insurance
- • Paid Maternity/Parental Leave Program
- • 401K Match
- • Wellness Days (1 day/quarter)
- • Paid Holidays & Flexible Time Off Program
- • Paid Sick Leave
Skills & Technologies
Remote
About ShipBob, Inc.
ShipBob is a Chicago-based technology company that provides cloud-based order-fulfillment software and a global network of third-party logistics warehouses. The platform integrates with e-commerce storefronts, manages inventory, picks, packs and ships orders, and offers real-time tracking and analytics to help direct-to-consumer brands and omnichannel retailers reduce shipping costs and delivery times.
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