Full Job Description
đź“‹ Description
• Architect and deliver the foundational Dynamics 365 Customer Engagement platform for a rapidly scaling U.S. HealthTech SaaS provider whose products touch more than 8 million patient lives annually. You will be the single technical authority who turns complex clinical, regulatory, and payer requirements into an elegant, extensible cloud architecture that delights clinicians and care coordinators.
• Run multi-day discovery sprints with CIOs, CMIOs, and VP of Quality to surface pain-points in referral leakage, prior-authorization delays, and fragmented care-team communication. Convert findings into a living current-state process map that becomes the north-star for every backlog item, sprint goal, and executive steering-committee update.
• Author a comprehensive Technical Solution Blueprint that spans Dynamics 365 CE data model, Azure integration layer, security & compliance posture, DevOps pipeline, and multi-tenant deployment strategy. The blueprint must satisfy HIPAA/HITECH, SOC 2 Type II, HITRUST, and emerging CMS Interoperability & Patient Access Final Rule while enabling net-new health-system onboarding in <30 days.
• Design and configure a multi-tenant Dynamics 365 CE environment that isolates PHI per tenant, enforces field-level security, and supports 10 000 concurrent users with sub-two-second page load times. Extend the standard data model with custom entities for episodes of care, care plans, quality measures, and telehealth encounters that map 1:1 to HL7 FHIR R4 resources.
• Build an Azure-first integration fabric: API Management for partner onboarding, Function Apps for real-time HL7 v2/FHIR transformation, Service Bus for guaranteed delivery of clinical events, Logic Apps for low-code orchestration of referral and prior-auth workflows, and Event Grid for fan-out notifications to downstream EMRs and payer systems.
• Establish enterprise-grade ALM and governance: solution layering strategy, automated build/release pipelines via Azure DevOps, policy-driven security scanning, and environment promotion gates that allow five parallel scrum teams to ship weekly without configuration drift or merge conflicts.
• Partner with the CISO and Security Engineering team to implement zero-trust controls: conditional access policies, customer-managed keys in Azure Key Vault, tokenized PHI storage, continuous compliance monitoring using Azure Policy and Microsoft Sentinel, and automated evidence collection for SOC 2 audits.
• Mentor a distributed team of 12 Dynamics developers, Power Platform makers, and Azure engineers through weekly architecture office hours, code-review clinics, and deep-dive brown-bag sessions. Upskill the team from declarative configuration to advanced C# plugin development, custom PCF components, and automated testing harnesses that achieve >85 % code coverage.
• Own the omnichannel contact-center roadmap: unify voice, chat, SMS, and telehealth interactions into a single timeline within Dynamics 365 Customer Service. Leverage Azure Communication Services to embed HIPAA-compliant video visits directly into the patient record, reducing average handle time by 25 %.
• Serve as the primary technical escalation during go-live cutover weekends, coordinating blue/green deployments, delta data migrations, and real-time performance tuning to guarantee <2-second page load times during peak morning rounds and 99.9 % uptime SLA.
• Instrument the platform with business-impact telemetry: Power BI dashboards that track patient readmission rates, referral leakage, care-team response times, and CMS Star rating improvements. Iterate on data model and UX quarterly to drive measurable gains in quality scores and shared-savings contracts.
• Create reusable reference architectures, living decision records (ADRs), and open-source accelerators so that future HealthTech projects can replicate your patterns, cutting future delivery timelines by 30 % and positioning the company as the de facto leader in compliant Dynamics-powered healthcare solutions.
