Mid-Market Account Manager

Ethena Labs Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Ethena is seeking a highly motivated and strategic Mid-Market Account Manager to join our dynamic team and nurture our expanding portfolio of mid-market clients. In this pivotal role, you will serve as the primary advocate and relationship manager for our valued customers, ensuring they not only adopt Ethena's innovative compliance training solutions but also consistently derive maximum value from them. This position is ideally suited for an individual who thrives on fostering customer success, proactively identifies opportunities for improvement, and possesses a keen eye for strategic growth within existing accounts.
• As a Mid-Market Account Manager, you will be instrumental in supporting our fast-growing, high-potential customer base. You will manage a portfolio of accounts typically ranging from 150 to 1,000 employees, taking ownership of both customer renewals and driving strategic expansion opportunities. Your responsibilities will encompass the entire customer revenue lifecycle, from securing renewals and identifying untapped potential for new product adoption to cultivating multi-threaded relationships across key departments such as People, Legal, and Security.
• Ethena offers a unique value proposition in the compliance training space. We are not a 'nice-to-have' but a critical 'need-to-have' solution for modern organizations. Our platform revolutionizes compliance training by saving companies thousands of administrative hours annually through innovative delivery methods. We pride ourselves on delivering 93% learner-approved content that effectively meets compliance needs without burdening internal teams with excessive administrative overhead. In an era where efficiency and impact are paramount, Ethena consistently delivers exceptional results for administrators, employees, and leadership alike.
• Your day-to-day responsibilities will include developing and executing proactive account management plans to ensure high levels of customer satisfaction and retention. You will conduct regular business reviews (QBRs) with key stakeholders to demonstrate Ethena's ongoing value and identify areas for further engagement and growth. A significant part of your role will involve understanding customer business objectives and aligning Ethena's solutions to help them achieve those goals, thereby deepening our partnership.
• You will be responsible for forecasting renewal revenue and proactively managing the renewal process to minimize churn and maximize retention rates. This includes identifying at-risk accounts early and implementing mitigation strategies. Furthermore, you will actively seek opportunities to expand Ethena's footprint within existing accounts by identifying and pursuing upsell and cross-sell opportunities for our suite of compliance tools, including Hotline & Case Management, Policy Bot, and Phishing Simulator.
• Building strong, trusted relationships with a diverse range of contacts within each account will be crucial. This involves understanding the unique needs and challenges of different departments and stakeholders, from HR and Legal to IT and Security, and positioning Ethena as an indispensable partner.
• You will collaborate closely with our Sales, Customer Success, and Product teams to ensure a seamless customer experience and to advocate for customer needs internally. Providing feedback to the Product team on customer requests and market trends will be essential for continuous improvement and innovation.
• Success in this role will be measured by key metrics such as renewal rates, net revenue retention, customer satisfaction scores (CSAT), and expansion revenue generated within your assigned mid-market accounts. You will be expected to maintain a deep understanding of Ethena's product offerings and the competitive landscape to effectively position our solutions.
• This role offers a significant opportunity to make a tangible impact on Ethena's growth trajectory. By ensuring our mid-market customers are successful and expanding their use of our platform, you will directly contribute to our mission of making compliance training smarter, more engaging, and more effective for organizations worldwide. We are looking for someone who is passionate about customer advocacy, possesses strong commercial acumen, and is eager to grow their career within a fast-paced, innovative SaaS company.

🎯 Requirements

• Proven experience in Account Management, Customer Success, or a related client-facing role within a SaaS environment, with a focus on mid-market or enterprise clients.
• Demonstrated ability to manage a portfolio of accounts, drive renewals, and identify expansion opportunities.
• Strong understanding of the sales cycle and customer lifecycle management.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Proactive, results-oriented mindset with a track record of meeting and exceeding targets.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and company holidays.
• Fully remote work environment with flexibility in working hours based on your timezone.
• Opportunities for professional development and career advancement within a rapidly growing company.
• Collaborative and inclusive company culture that values diversity, feedback, and humor.

Skills & Technologies

Mid-level

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Ethena Labs Inc.

Visit Website

About Ethena Labs Inc.

Ethena Labs created USDe, a synthetic dollar on Ethereum, and operates the Internet Bond yield protocol. The company combines delta-hedged staked ETH positions and derivatives to maintain a stable, scalable, and censorship-resistant dollar-denominated asset without traditional banking rails. Users can mint or redeem USDe, stake it for sUSDe to earn protocol yield, or provide liquidity across DeFi. The platform is governed by the ENA token and has attracted over $2 billion in TVL. Ethena’s architecture is designed to offer capital-efficient stablecoins and permissionless savings instruments to global users, while generating revenue from funding, basis, and staking rewards.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.