Job Overview
Location
New York, NY (HQ)
Job Type
Full-time
Category
Customer Success
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end activation and expansion of Mid-Market customers (100–999 employees, $50M–$100M revenue) using Ramp’s Bill Pay and Procurement products, ensuring full onboarding within 90 days and approximately five customer calls
- • Become a product expert in Ramp’s AP Automation and Procurement tools, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration
- • Manage a book of approximately 100 Mid-Market expansion opportunities, setting clear objectives, timelines, and action items for each account to drive product adoption and spend growth
- • Deeply analyze customers’ current AP and procurement workflows, identifying pain points and business priorities to tailor communication and demonstrate Ramp’s value proposition
- • Develop and execute account strategies independently to increase product usage and spend volume, building relationships across multiple stakeholders within each customer organization
- • Maintain thorough and accurate Salesforce (SFDC) notes to track progress, stakeholder interactions, and implementation status
- • Identify and resolve implementation blockers independently, partnering with Product and Engineering teams to provide targeted feedback and propose practical workarounds
- • Serve as a resource for new team members by sharing onboarding insights, providing constructive feedback to peers, and identifying opportunities to improve team processes and tooling
- • Leverage AI tools to streamline workflows, increase efficiency, and enhance customer engagement, consistently bringing structured agendas to 1:1 meetings
- • Drive customer adoption by connecting Ramp’s capabilities to each client’s specific financial and operational goals, ensuring measurable business impact
- • Act as a liaison between customers and internal teams, translating customer needs into product improvements and operational enhancements
- • Maintain high standards of customer experience by anticipating needs, proactively addressing concerns, and positioning Ramp solutions effectively throughout the customer lifecycle
- • Operate with high autonomy in a fast-paced, data-dense environment, making consequential decisions that directly affect customer retention and revenue growth
- • Contribute to scaling Ramp’s Mid-Market expansion motion for Bill Pay and Procurement by documenting best practices and sharing learnings across the team
- • Ensure all customer implementations align with Ramp’s standards for automation, risk mitigation, and spend control, contributing to the company’s mission of transforming how businesses manage finance
🎯 Requirements
- • Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization
- • Bill Pay / AP and/or Accounting implementation experience
- • Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
- • Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
- • Proven track record of exceeding quota or outperforming key metrics
- • Comfort using AI tools to streamline workflows and increase efficiency
🏖️ Benefits
- • Flexible PTO
- • Unlimited AI token usage
- • Centralized home-office equipment ordering
- • Health and wellness stipend
- • Budget for intra-office travel
- • Weekly coffee stipend
Skills & Technologies
About Ramp Business Corporation
Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.
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