Migration & Implementation Lead

Moxie Software Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As the Migration & Implementation Lead at Moxie Software Inc., you will own and elevate the migrations function—the operational spine that determines how quickly and confidently every new provider gets value on the platform. This role is critical to ensuring aesthetic entrepreneurs can transition smoothly to Moxie’s system, directly impacting their early experience and long-term success.
• You will lead high-complexity enterprise migrations as the primary client contact, design and implement repeatable operational processes (including data mapping guides, QA checklists, and kickoff frameworks), own the team’s KPI dashboard (timeliness, accuracy, throughput, CSAT), coach direct reports to build autonomous capability, and translate migration insights into product and engineering priorities—acting as the connective tissue between Ops, Engineering, Product, Practice Success, and Sales.
• Moxie Software Inc. is a remote-first, U.S.-based company supporting 700+ aesthetic practices nationwide, with a mission to unlock sustainable success for ambitious aesthetic entrepreneurs by eliminating burnout, overwhelm, and guesswork. The company values ownership, generosity, speed with care, and continuous learning.
• In this role, you will develop leadership skills by building a team that becomes more autonomous as volume increases, gain deep cross-functional influence without authority, shape scalable operational systems from the ground up, and directly impact provider outcomes and product roadmap through data-driven insights—making this a true builder’s opportunity with lasting impact.

🎯 Requirements

• 6–10 years of experience leading data migrations, EMR implementations, or SaaS onboarding in a client-facing capacity, ideally in healthtech, EMR vendors, or enterprise SaaS
• Proven ability to own migrations end-to-end, not just participate in them, with experience managing 30+ EMR systems including Boulevard, Jane, Zenoti, Vagaro, or Aesthetic Record
• Technical credibility in data mapping, validation, and ETL—able to read data exports, spot errors, and hold substantive conversations with engineers without needing to write code
• Demonstrated people management skills: giving developmental feedback, building growth plans, and coaching reports through skill gaps to increase team autonomy over time
• Experience exerting cross-functional influence without authority—aligning Engineering, Product, or Clinical teams around migrations- or data-related decisions
• Strong communication skills: ability to explain complex data problems to non-technical audiences (e.g., providers unfamiliar with CSV files) and maintain calm, structured responses under pressure

🏖️ Benefits

• Meaningful scope from day one—your work directly determines how fast providers get to value and their initial impression of Moxie
• A real builder’s opportunity to shape the migrations playbook, processes, and scalability of a growing function with high impact
• Cross-functional visibility and real influence—seat at the table with Ops, Engineering, Product, Practice Success, and Sales on data quality, provider readiness, and tooling decisions
• Fast-learning, high-complexity environment with 30+ EMR systems, quarterly integrations, enterprise workflows, and on-site practice visits to keep you sharp and engaged
• Space to actually lead people—inherit a capable, growing team with support and autonomy to develop them for real, not just keep them busy
• Remote-first U.S. role with preference for Eastern or Central time zones, backed by a culture of ownership, generosity, speed with care, and continuous learning

Skills & Technologies

Senior

Remote

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Moxie Software Inc.

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About Moxie Software Inc.

Moxie provides cloud-based customer engagement software that unifies digital channels—live chat, email, social, knowledge base, and web self-service—into a single platform. Its products enable businesses to guide online visitors, answer questions in real time, and manage support workflows at scale, aiming to increase conversion rates and customer satisfaction while reducing service costs.

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