Job Overview
Location
Phoenix, Arizona
Job Type
Full-time
Category
Customer Support
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • The Moving Help Agent - Remote (Part Time) role at U-Haul International, Inc. is a customer-facing position responsible for supporting customers via phone, chat, and email to book, edit, reschedule, or cancel Moving Help services while resolving concerns efficiently. This role is critical to maintaining high customer satisfaction in a fast-paced, high-volume call center environment.
- • Day to day, the agent will maintain a positive, empathetic, and professional attitude; respond promptly to customer inquiries; communicate through phone, chat, and email; acknowledge and resolve complaints; process, rebook, and modify orders; keep accurate records of interactions and transactions; coordinate with colleagues and supervisors; provide feedback on service efficiency; and ensure overall customer satisfaction through professional support.
- • U-Haul is a well-established company committed to health, wellness, and equal opportunity employment. The team operates in a remote-first model for this role, emphasizing a supportive, inclusive culture where employees are empowered to be their healthiest and happiest selves through wellness initiatives and resources.
- • In this role, the person will develop strong customer service, communication, and conflict resolution skills; gain experience managing multiple digital platforms simultaneously; improve time management and adaptability in a structured remote work environment; and build a foundation for career growth within U-Haul’s operations, with potential for increased responsibilities and merit-based pay increases over time.
🎯 Requirements
- • High school diploma or GED
- • Ability to remain calm when customers are stressed or upset while expressing sympathy, empathy, and compassion
- • Intermediate keyboarding and computer skills with ability to navigate and use multiple computer programs at once
- • Active and attentive listening
- • Experience working in customer support
- • Availability to work at least 30 hours per week, including at least one weekend day (Saturday or Sunday) and willingness to work holidays as needed
🏖️ Benefits
- • Hourly base pay of $15.00 when working remotely, with potential increases based on learned duties and merit
- • Robust wellness benefits, events, and resources designed to support team members’ health and happiness
- • Equal opportunity employment with individual accommodations available upon request
- • Structured scheduling with defined shift options (Phone Shift 1, Phone Shift 2, Chat Shift 1, Chat Shift 2) and clear expectations for availability
- • Work-from-home flexibility with technical requirements verified during hiring process
- • Opportunity for career development within a stable, health-focused organization committed to employee well-being
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About U-Haul International, Inc.
U-Haul International, Inc. is an American moving equipment and storage rental company headquartered in Phoenix, Arizona. Founded in 1945, it operates a network of rental locations offering trucks, trailers, towing devices, moving supplies, and self-storage units across the United States and Canada. The company serves do-it-yourself movers and provides services through company-owned and independent dealerships, e-commerce, and retail centers. U-Haul maintains one of the largest rental fleets globally and supports ancillary services such as propane refueling, moving labor, and hitch installation.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
9 days ago
2 months ago
Metaverse Mod Squad, Inc.
2 months ago