National Accounts Manager

📋 Description

• • Serve as the primary day-to-day operational lead for assigned national partner accounts, ensuring all requests are handled accurately, consistently, and on time.
• • Own the execution and coordination of daily operational needs for national referral partnerships, maintaining alignment with agreed service levels and internal processes.
• • Support partnership cadence activities including weekly check-ins and monthly business reviews by preparing materials, tracking action items, and ensuring follow-through on operational commitments.
• • Participate in quarterly reviews and annual planning sessions for national accounts, contributing to strategic alignment and performance tracking.
• • Translate partner needs into clear, actionable internal requirements and convert internal capabilities into value-driven, partner-facing communications and solutions.
• • Partner closely with centralized teams to execute deliverables tied to specific partnership needs, ensuring timely and accurate completion of required work.
• • Support the onboarding and activation of new partnerships by coordinating requirements across internal departments and ensuring all launch readiness activities are completed.
• • Maintain day-to-day coordination of partner operational and compliance needs, ensuring documentation, workflows, and partner expectations are current and accurately reflected across internal systems.
• • Collaborate with internal Operations teams to support the transition of partnerships from launch into steady-state execution.
• • Support maintenance of the partner book of business by ensuring caregiver, branch, and documentation requirements are completed and kept current ahead of partner deadlines.
• • Serve as a key bridge between Operations and external partners, enabling clear communication, timely follow-through, and alignment on day-to-day operational needs.
• • Collaborate with Marketing on co-branded materials, partner enablement content, and brand asset approvals to ensure consistency, accuracy, and timely execution.
• • Support key components of partner-related projects such as launches, expansions, pilots, and integrations, contributing to execution against defined timelines and deliverables.
• • Coordinate assigned tasks within broader project plans, ensuring ownership of specific workstreams, timely follow-through, and accurate completion of responsibilities.
• • Participate in project standups and execution check-ins, providing updates on assigned deliverables and surfacing risks or dependencies as they arise.
• • Repeatedly support the execution of similar project components as partnerships scale and new initiatives are launched, ensuring consistency and operational readiness across accounts.
• • Collaborate closely with cross-functional teams to ensure alignment on timelines, dependencies, and readiness milestones, escalating issues when needed to maintain progress.
• • Support the development and maintenance of Salesforce dashboards and Tableau reporting by ensuring data accuracy, completeness, and timely updates.
• • Assist in preparing reporting inputs that help leadership and account owners understand partner performance, pipeline activity, revenue trends, and operational health.
• • Contribute to the creation of partner-facing and internal materials (briefs, summaries, and one-pagers) by organizing data and insights into clear, usable formats aligned with company standards.
• • Manage administrative, compliance, and coordination work to keep national accounts operating effectively, including tracking deliverables and maintaining accurate records across systems such as Salesforce and reporting tools.
• • Support billing and reconciliation processes to ensure accuracy and timeliness in financial operations related to national partnerships.
• • Engage directly with partners to support routine operational needs and ensure a positive, reliable experience.
• • Act as the primary point of ownership for day-to-day execution within assigned national partnerships, reporting directly to the National Director of Operations Strategy.
• • Resolve operational issues quickly and accurately to uphold service level agreements and internal process standards.
• • Demonstrate strong attention to detail, comfort working across multiple systems, and the ability to manage competing priorities in a fast-paced environment.
• • Maintain a customer service-driven approach with a commitment to responsiveness, professionalism, and ensuring a positive experience for both internal stakeholders and external partners.