Job Overview
Location
USA, Texas, Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The New Orders Specialist role at First American Financial Corporation is a customer-facing position focused on handling inbound calls from homeowners, agents, brokers, and title/escrow customers to support home warranty sales and service operations. This role is critical to maintaining customer satisfaction, driving renewals and new business, and ensuring accurate contract processing within the FALCON system.
- • Day-to-day responsibilities include answering inbound calls, troubleshooting customer inquiries, processing real estate applications and contractual changes (renewals, cancellations, updates), managing auto-renewal preventions, generating invoices, verifying and updating customer contact information, documenting interactions, and maintaining up-to-date knowledge of company products, pricing, promotions, and industry procedures.
- • First American Financial Corporation is a Fortune 100 Best Companies to Work For® employer with an 11-year consecutive streak, recognized for its People First culture, diversity, equity, and inclusion initiatives. As part of First American Home Warranty, the company provides home warranty products and services nationwide, backed by over 130 years of industry experience and a commitment to employee empowerment and innovation.
- • In this role, you will develop strong communication, problem-solving, and organizational skills while gaining deep expertise in home warranty products, real estate processes, and CRM systems. You’ll have the opportunity to contribute to team goals through performance-based bonuses and grow within a stable, reputable organization that values employee development and internal mobility.
🎯 Requirements
- • High School Diploma or equivalent
- • 1-3 years of inbound call center sales experience
- • Excellent customer service, oral, written communication, and listening skills
- • Ability to type a minimum of 45 words per minute
- • Working knowledge of Windows and Microsoft Office
- • Basic math skills
🏖️ Benefits
- • Comprehensive benefits package including medical, dental, and vision insurance
- • 401(k) retirement plan
- • Paid time off (PTO) and paid sick leave
- • Employee stock purchase plan
- • Monthly performance bonus
- • Remote work flexibility
Skills & Technologies
About First American Financial Corporation
First American Financial Corporation provides title insurance, settlement services, and risk solutions for real estate transactions in the United States and abroad. The company offers title insurance policies, escrow and closing services, tax monitoring, home warranty products, and data and analytics for lenders, servicers, investors, and government-sponsored enterprises. Its segments include title insurance and services, specialty insurance, and corporate operations. Founded in 1889 and headquartered in Santa Ana, California, First American supports residential and commercial property transactions through a network of agents and direct operations.
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