Onboarding Specialist

Dialpad, Inc.

Job Overview

Location

Pasig City, Metro Manila, Philippines

Job Type

Full-time

Full Job Description

📋 Description

• As an Onboarding Specialist at Dialpad, you are the first line of defense and product expert, supporting customer onboarding and technical implementations to ensure successful adoption of AI-powered communications solutions.
• You will facilitate onboarding deployments, host training sessions for end-users and admins, provide detailed product walkthroughs, resolve customer issues through discovery and replication, and act as the escalation point for onboarding-related challenges.
• You will join Dialpad’s Professional Services team, which works closely with Sales, Customer Success, and Support to improve product deployment and change management, reporting to the Senior Manager, Customer Onboarding in a hybrid role based in Pasig City, Metro Manila.
• In this role, you will deepen your expertise in SaaS onboarding, VOIP solutions, and AI-driven customer enablement while developing strong consultative communication and problem-solving skills in a high-impact, AI-native environment.

🎯 Requirements

• At least 2-3 years of experience in Customer Onboarding, Software Implementation, or Account Management
• At least 1 year of experience configuring, updating, and supporting VOIP solutions
• Excellent English communication skills and strong customer service orientation
• Ability to work independently, be organized and detail-oriented, and work US core hours on-camera in a technically enabled remote workspace
• Experience with telecommunication or SaaS providers and excellent internet connectivity required

🏖️ Benefits

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Competitive salary, comprehensive benefits, and real opportunities for growth
• Access to cutting-edge AI tools and a robust training program to reach your full potential
• Inclusive, vibrant office environment designed to foster collaboration and connection

Skills & Technologies

Remote

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Dialpad, Inc.

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About Dialpad, Inc.

Dialpad, Inc. provides cloud-based business communications software combining voice, video, messaging, and meetings in a unified platform. The company’s AI-driven solutions include real-time transcription, sentiment analysis, and automated call routing, delivered through desktop and mobile applications for enterprises and contact centers worldwide.

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