Onboarding Specialist - B2B SaaS - Remote

Steer Technologies Inc.

Job Overview

Location

United States (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• As an Onboarding Success Specialist at Steer Technologies Inc., you will play a critical role in launching and supporting a digital experience offering for automotive repair shop customers, ensuring they achieve value from day one through seamless onboarding and implementation of Steer’s CRM and scheduling tools.
• You will manage the end-to-end onboarding process for multiple products, including initial outreach, requirements gathering, setup coordination, configuration of customer-facing templates, implementation of scheduling and CRM tools, training, troubleshooting, and guiding customers from free trial to paid conversion.
• You will join a growing, collaborative onboarding team at Steer, a leader in the automotive repair software industry that recently acquired AutoOps to enhance its scheduling capabilities, and work closely with integration, CRM, and scheduling specialists to deliver a high-touch, seamless customer experience.
• In this role, you will develop deep expertise in SaaS onboarding, customer success, and technical implementation within the automotive technology space, while owning key metrics like Time to Live and Time to Onboarding Complete, and contributing to customer satisfaction, retention, and product adoption.

🎯 Requirements

• 2+ years of experience in customer onboarding, customer success, or implementation support, ideally in a SaaS or digital tools environment
• Experience managing a client-facing product or tool on behalf of customers, such as configuring, launching, or supporting a templated platform, dashboard, or embedded experience
• Strong communication skills and a customer-first mindset
• Ability to manage multiple onboarding projects simultaneously with strong organization and follow-through
• Proactive, resourceful, and ownership-driven approach—anticipating needs and taking initiative
• Experience with KPIs including Time to Live and Time to Onboarding Complete
• Experience with a CRM such as HubSpot, Salesforce, or similar
• Experience onboarding and training on multiple products or modules

🏖️ Benefits

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days of hire
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with a minimum of 15 days per year
• Generous parental leave
• FSA and HSA options
• 401(k) retirement plan
• Growth & Wellness Stipend
• WFH equipment stipend
• Opportunity to work with the latest technology in automotive SaaS
• Collaborative, high-ownership culture
• Opportunities for development and career growth

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Steer Technologies Inc.

Visit Website

About Steer Technologies Inc.

Steer Technologies provides a cloud-based customer relationship management platform built for automotive dealerships. Its software integrates sales, service, marketing, and inventory tools into a single dashboard, enabling teams to manage leads, schedule appointments, track customer interactions, and automate follow-ups. The platform also offers analytics, mobile access, and integrations with DMS and OEM systems to streamline operations and improve customer retention across the vehicle lifecycle.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.