Operations Enablement Specialist - Readiness & Delivery

TreviPay Inc.

Job Overview

Location

Overland Park, KS

Job Type

Full-time

Full Job Description

📋 Description

• Lead release readiness across Product, Technology, Risk, and Compliance to ensure frontline operational teams are prepared and confident for every system change.
• Execute the per-release readiness cadence including release demos, impact assessments, readiness checklists, sign-offs, and provide go/no-go input.
• Own end-to-end change communications for impacted operational teams, determining channel, format, timing, and audience targeting for maximum clarity and adoption.
• Field and route frontline questions during release windows to the appropriate subject matter experts (SMEs) and track each inquiry to closure.
• Monitor post-release stabilization by tracking defects, exception spikes, and frontline pain points; escalate critical issues and drive resolution.
• Close the loop on release insights by documenting feedback, routing actionable items to Product and Operational Excellence teams, and confirming implementation.
• Partner with the Content & Curriculum Specialist to align training curriculum and standard operating procedures (SOPs) with release scope and timelines.
• Maintain and continuously improve readiness artifacts including the release calendar, readiness trackers, communication templates, and feedback logs.
• Measure release readiness outcomes using metrics such as training completion rates, post-release escalations, and feedback-to-resolution time; report findings to leadership.
• Collaborate with cross-functional teams including Product, Engineering, Risk, Compliance, and operational leaders to ensure seamless release delivery.
• Utilize collaboration and tracking tools such as Jira, Confluence, SharePoint, Slack, and Teams to manage workflows and maintain transparency across teams.
• Apply an analytical mindset to interpret readiness data and feedback themes, using insights to refine and improve the release readiness process.
• Demonstrate operational rigor by understanding frontline execution, controls, and risk considerations in high-stakes B2B payment and invoicing systems.
• Influence without direct authority to align stakeholders across departments and ensure timely execution of readiness activities.
• Maintain meticulous attention to detail while managing multiple concurrent workstreams without compromising deadlines or quality.
• Embrace a continuous improvement mindset by iterating on the readiness process itself based on post-release learnings and team feedback.
• Perform additional duties as assigned to support organizational goals and evolving operational needs.

🎯 Requirements

• 2–4+ years in operations enablement, release management, change management, or business operations within a technology-enabled environment
• Strong program coordination and change management skills with ability to orchestrate readiness across multiple stakeholders and tight release cycles
• Excellent communication skills — clear, structured, audience-appropriate; comfortable authoring release communications and fielding live questions
• Operational rigor — understands frontline execution, controls, and risk considerations in B2B payment systems
• Comfortable with collaboration and tracking tools (e.g., Jira, Confluence, SharePoint, Slack/Teams)
• Bachelor's degree preferred or equivalent work experience

🏖️ Benefits

• Supportive, collaborative, entrepreneurial work environment
• Opportunity to work with global B2B payments and invoicing network serving leaders in manufacturing, retail, and transportation
• Exposure to integrations with top eCommerce and ERP solutions
• Role focused on continuous improvement and process optimization

Skills & Technologies

Onsite

Degree Required

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TreviPay Inc.

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About TreviPay Inc.

TreviPay Inc. is a B2B payments and trade-credit technology company headquartered in Overland Park, Kansas. It provides cloud-based invoice, credit and A/R automation services to manufacturers, distributors and marketplaces so they can extend net-term financing to their buyers. The platform handles buyer onboarding, real-time credit decisions, purchase-order matching, digital invoicing, reconciliation and collections, eliminating manual back-office processes. Founded in 1981 as Universal Financial, the company rebranded to TreviPay in 2019 and operates globally, processing billions in annual B2B transaction volume across North America, Europe and Asia-Pacific.

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