Operations Manager, Supply Chain Strategic Operations

📋 Description

• • Misen is on a mission to make cooking more enjoyable, accessible, and rewarding for everyone by creating thoughtfully designed, premium quality kitchen tools at honest prices. As we scale, we are committed to building best-in-class operations, technical infrastructure, and e-commerce systems to support our growth and ensure exceptional execution.
• • We are seeking a highly strategic and hands-on Operations Manager to join our team. This pivotal role will partner closely with the Chief of Staff to lead both supply chain execution and technical e-commerce operations from end-to-end. This is a unique opportunity for an individual with a strong background in e-commerce, particularly with direct, hands-on experience within the Shopify platform and its extensive app ecosystem. Candidates without direct Shopify experience will not be considered for this position.
• • This is a hybrid role that demands a blend of traditional supply chain execution expertise and deep technical ownership of our e-commerce platforms, store systems, and integrated application stack. You will be responsible for managing key areas including Shopify, fulfillment and shipping tools, analytics platforms, and internal operational workflows. Your responsibilities will extend beyond driving forecasting, modeling, and operational reporting; you will be the go-to person for troubleshooting and resolving issues directly within the platform when something breaks or behaves unexpectedly.
• • Imagine scenarios like: Why are orders stuck in hold status in Shopify? Why aren't shipping labels printing correctly in AfterShip or syncing properly with our third-party logistics (3PL) provider? What is failing between Shopify and a downstream system, and more importantly, how do we fix it? This is not a role focused solely on delegation. Success hinges on your comfort operating deep within the intricacies of Shopify, its app integrations, workflow automation, and system configurations. You must possess the ability to diagnose root causes of issues, implement effective fixes, and translate complex technical challenges into clear, actionable operational decisions.
• • **Supply Chain & Operational Execution:**
• • Utilize advanced tools like Excel and SQL to develop robust forecasting and planning models that will inform critical inventory, production, and capacity decisions.
• • Oversee and manage end-to-end supply chain operations, encompassing everything from supplier ordering and inbound logistics to ensuring production readiness, managing inventory flow, and executing fulfillment processes.
• • Optimize shipment strategies, volumes, routing, and timelines to consistently maintain high service levels while simultaneously minimizing costs and reducing waste.
• • Build and maintain comprehensive performance monitoring systems to track key metrics such as inventory accuracy, forecast vs. actuals, and 3PL performance.
• • Proactively identify, troubleshoot, and resolve bottlenecks within the supply chain, warehousing, fulfillment, or delivery processes, implementing measurable improvements to enhance efficiency and reliability.
• • **E-commerce Systems & Technical Operations:**
• • Provide critical support for business needs across our e-commerce platforms and integrations, with a primary focus on Shopify. This includes managing apps, workflows, data synchronization, and all order-to-fulfillment triggers.
• • Troubleshoot and resolve technical operational issues that impact order flow, fulfillment accuracy, invoicing, and the overall customer experience. This includes diagnosing and fixing problems like orders stuck in hold status, label printing failures, or data mismatches between Shopify and our Order Management System (OMS) / Warehouse Management System (WMS).
• • Evaluate, configure, and maintain a suite of operational tools, including those for routing, forecasting, inventory allocation, and analytics, all of which are connected to Shopify and our backend systems.
• • Develop and implement automated processes and reports designed to eliminate manual workflows, reduce errors, and significantly increase visibility into our e-commerce operations.
• • Collaborate effectively with developers, third-party partners, and internal stakeholders to implement deeper system changes and enhancements when necessary.
• • **Internal Operations & Cross-Functional Collaboration:**
• • Maintain full ownership of internal operational workflows, ensuring the health and integrity of our systems, and meticulously documenting processes across our tech stack, stores, and data pipelines.
• • Partner closely with Product, Finance, Customer Experience, and Commercial teams to translate high-level business planning assumptions into tangible operational realities.
• • Serve as a key subject-matter expert, providing insights on both supply chain performance and the health, constraints, and opportunities related to our e-commerce platform.
• • Support and drive strategic projects such as new product launches, expansion into new sales channels, onboarding of new 3PL partners, and significant system enhancements.