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Job Overview
Location
Taipei City, Taiwan
Job Type
Full-time
Category
Sales
Date Posted
November 17, 2025
Full Job Description
📋 Description
- • Own the end-to-end delivery of worldwide tour operations from the Taipei hub, orchestrating complex multi-country itineraries for both leisure and corporate clients while ensuring every touch-point—from initial booking to post-trip feedback—meets the company’s legendary 50-year service standard.
- • Lead, mentor, and scale a high-performing operations team (currently 15+ coordinators, product controllers, and quality-assurance specialists) by setting clear KPIs, running weekly coaching clinics, and implementing a succession plan that has already produced three internal promotions in the last 18 months.
- • Act as the primary liaison between the Taipei office and the APAC headquarters in Hong Kong, translating global strategy into local execution; you will join a weekly steering committee with Country Managers across Japan, Korea, Thailand, and Australia to balance capacity, pricing, and risk.
- • Drive continuous process improvement: map current workflows, identify bottlenecks in supplier confirmations or visa processing, and roll out lean initiatives that cut average file-handling time by 12 % while maintaining 99.3 % on-time documentation submission.
- • Monitor cancellation and amendment deadlines across 200+ concurrent departures, leveraging the in-house reservation system to trigger automated alerts to agents and travelers 72 hours before penalties apply—reducing last-minute churn and protecting margin.
- • Own the complaint-resolution pipeline: triage issues within two business hours, deploy empathy-driven recovery protocols, and convert dissatisfied guests into repeat promoters; last year this approach lifted Net Promoter Score by 18 points.
- • Partner with the Head of Operations on manpower optimization—using data dashboards to forecast seasonal peaks, flex staffing through a curated pool of trained freelancers, and keep labor cost variance under 3 % of budget.
- • Collaborate daily with Sales to translate high-value leads into operationally feasible packages; your “can-do” feasibility sign-off is the final gate before quotations go live, ensuring promises made in the pitch deck are promises kept on the ground.
- • Champion the global SOP library: audit local compliance quarterly, update playbooks to reflect new health-and-safety regulations, and deliver bite-size e-learning modules that keep the team audit-ready for ISO 9001 and ISO 27001 reviews.
- • Harness system-generated data to produce weekly performance packs for senior leadership—turning raw booking, margin, and satisfaction metrics into actionable insights that shape next season’s product roadmap and supplier negotiations.
- • Cultivate a culture of ownership and resilience: run monthly “war-room” simulations for crisis scenarios (typhoons, airline strikes, pandemic border closures), ensuring the team can execute passenger re-protection within four hours and maintain brand trust under pressure.
- • Represent the company at key trade events in Taipei and occasionally across APAC, sharing best-practice case studies that position the firm as the benchmark for operational excellence in experiential travel.
🎯 Requirements
- • Bachelor’s degree in Business Administration, Supply Chain Management, Tourism, or Hospitality Management.
- • Minimum 10 years of overall work experience, including at least 5 years in a managerial capacity within travel, hospitality, or a related service industry.
- • Demonstrated team leadership and people-development track record.
- • Strong organizational, analytical, and problem-solving skills with the ability to work independently under pressure.
- • Excellent verbal and written communication skills in English and Mandarin.
🏖️ Benefits
- • Work for a globally recognized travel brand with 50+ years of heritage and a strong APAC presence.
- • Opportunity to shape and scale the Taipei operations hub with direct impact on regional strategy.
- • Collaborative, multicultural environment with clear paths for internal promotion and international mobility.
- • Competitive compensation package and performance-based incentives.
Skills & Technologies
About NAHC Limited
NAHC Limited (doing business as nahc.io) is a boutique recruitment and human-capital consultancy focused on startups and growth-stage technology companies across Asia. The firm provides end-to-end talent acquisition services—executive search, technical and product hiring, employer branding, and HR advisory—alongside localized recruiting operations in Hong Kong, Singapore, and regional markets. NAHC combines candidate sourcing, market benchmarking, and onboarding support with short-term talent programs and recruitment process outsourcing to help clients scale quickly. The company emphasizes relationship-driven search, sector expertise in tech and crypto, and ethical, transparent hiring practices for both clients and candidates.
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