Operations Specialist

📋 Description

• • Manage end-to-end customer onboarding for banking, treasury, and card products by collecting, reviewing, and verifying KYC/KYB documentation in full alignment with regulatory and partner requirements.
• • Conduct customer due diligence (CDD) by validating entity structures, beneficial ownership, UBOs, and control persons, while assessing risk levels and escalating higher-risk cases appropriately.
• • Serve as the primary operational liaison with banking, treasury, and card network partners—including Visa—to resolve onboarding issues, respond to compliance inquiries, and support approval workflows.
• • Maintain precise and audit-ready onboarding records and documentation, ensuring strict adherence to AML policies and regulatory standards across all customer files.
• • Continuously improve onboarding processes and controls by identifying bottlenecks, recommending workflow enhancements, and implementing best practices to increase efficiency and compliance.
• • Ensure all customer data is handled with the highest standards of data privacy, confidentiality, and information security, particularly when processing sensitive personal, corporate, and banking information.
• • Collaborate cross-functionally with compliance, legal, product, and customer success teams to align onboarding outcomes with business goals and regulatory obligations.
• • Track and document all stages of the onboarding lifecycle to guarantee transparency, accountability, and seamless handoffs between internal teams and external partners.
• • Interpret and apply evolving regulatory guidelines and partner-specific requirements to ensure all customer onboarding activities remain compliant and up-to-date.
• • Proactively identify inconsistencies in submitted documentation and exercise critical judgment to determine necessary follow-ups or additional verification steps.
• • Communicate clearly and professionally in writing with internal stakeholders and external partners to resolve ambiguities, provide updates, and secure timely approvals.
• • Operate effectively in a fast-paced, dynamic environment with shifting priorities, balancing multiple onboarding cases while maintaining accuracy and regulatory compliance.
• • Utilize internal systems and tools to log, track, and update customer onboarding statuses, ensuring real-time visibility and accurate reporting across the compliance and operations teams.
• • Support periodic internal audits by preparing documentation, responding to auditor requests, and ensuring all processes are fully defensible and traceable.
• • Remain informed of changes in financial regulations, AML frameworks, and card network policies to apply updates accurately to onboarding workflows.
• • Handle high volumes of onboarding requests with consistent attention to detail, ensuring no critical information is overlooked and all validations meet strict compliance thresholds.