Job Overview
Location
Sydney, New South Wales, Australia
Job Type
Full-time
Category
Operations
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As an Operations Support Manager at ShipBob, you will be responsible for the development and support of partner fulfillment centers to ensure they meet ShipBob’s performance standards, overseeing new startup functions including project management, systems training, and equipment setup.
- • Day to day, you will spend ~90% of your time on-site at partner locations or ShipBob Innovation Centers, helping with site selection, consulting on partner needs, configuring dashboards and services, training partner staff, troubleshooting onboarding issues, driving adoption of ShipBob features, managing KPIs and SLAs, performing onsite GM duties during implementation, conducting operational audits, ensuring compliance with food safety and SOPs, and supporting returns, VAS, Cubiscan, and tech-related issue resolution.
- • You will join a high-performance culture at ShipBob, a leading global supply chain and fulfillment technology platform headquartered in Chicago, backed by top investors, where leaders are accessible, feedback flows both ways, and everyone steps up to help—fostering transparency, mutual respect, and shared accountability tied to clear goals and mission impact.
- • In this role, you will grow with an ownership mindset, solve real problems, create tangible solutions, drive results that move the needle for ShipBob and its merchants, and achieve professional growth by building solid partnerships with SFN partner sites and ensuring their successful integration and long-term success within ShipBob’s fulfillment network.
🎯 Requirements
- • 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships
- • 3+ years of experience in opening new building sites and setting up teams for success
- • Intermediate skills with Microsoft Office tools, specifically with Excel
- • Ability to be on-site up to 90% of the time, including weekends, as necessary
- • Must have access to a vehicle for travel needs between locations
🏖️ Benefits
- • Health and Wellness Benefits Stipend
- • WFH Phone/Internet Stipend
- • Access to ShipBob’s high-performing culture and Instagram life@shipbob showcase
- • Day 1 access to best-in-class AI and productivity tools for all full-time employees at no cost
- • Ongoing application process with no deadline to apply
Skills & Technologies
About ShipBob, Inc.
ShipBob is a Chicago-based technology company that provides cloud-based order-fulfillment software and a global network of third-party logistics warehouses. The platform integrates with e-commerce storefronts, manages inventory, picks, packs and ships orders, and offers real-time tracking and analytics to help direct-to-consumer brands and omnichannel retailers reduce shipping costs and delivery times.
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