Order Management Senior Analyst

Fivetran Inc.

Job Overview

Location

Oakland, California, United States, AMER

Job Type

Full-time

Full Job Description

📋 Description

• The Order Management Senior Analyst at Fivetran plays a pivotal role in ensuring the accuracy, integrity, and scalability of the company’s Quote-to-Cash (QTC) lifecycle, directly supporting revenue recognition, financial reporting, and public company readiness by owning global order validation and closing processes.
• Day to day, the incumbent will own global order management operations, including final review and movement of opportunities to closed/won in Salesforce; serve as the frontline owner for validating order completeness, accuracy, and compliance with bookings policy, revenue recognition rules, and SOX standards; partner with Deal Desk, GTM, and Revenue Accounting to resolve booking blockers and ensure timely deal closure; monitor and manage order data flows across Salesforce, Product platform, and NetSuite via Celigo to ensure data integrity and identify sync issues; lead root cause analysis of order issues, propose process or system improvements, and document exception handling playbooks; collaborate with Systems Engineering, Product, and IT on automation initiatives including UAT and system enhancements; build, track, and report on key booking metrics such as SLAs, order error rates, rework volume, exception trends, and post-close corrections; directly hire, manage, and mentor an Order Management Analyst in India, providing guidance on escalation, performance, and knowledge development; and support month-end and quarter-end close activities, including internal and external audit support related to order operations.
• Fivetran is a fast-growing, mission-driven company dedicated to making data access as simple and reliable as electricity, serving thousands of organizations with automated data pipelines that power the modern data stack; the company values innovation, integrity, and collaboration, and is preparing for continued scale and public company readiness with a strong emphasis on audit-ready controls and operational rigor.
• In this role, the individual will develop deep expertise in SaaS revenue operations, gain leadership experience managing a global team, influence cross-functional process improvements, and contribute directly to financial integrity and audit readiness—positioning them for advancement into senior operations, finance, or revenue leadership roles within a high-growth tech environment.

🎯 Requirements

• 4+ years of experience in SaaS Order Management, Deal Desk, Revenue Accounting, or Billing functions.
• Demonstrated expertise with Salesforce CPQ and NetSuite; experience with order sync tools (e.g., Celigo) strongly preferred.
• Proven ability to work across functions, resolve issues independently, and influence stakeholders in a fast-paced, scale-up environment.
• Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks.
• Experience leading or mentoring global teams; able to prioritize and communicate across time zones.
• Analytical mindset with a process improvement focus and comfort using dashboards and reports.
• Exceptional organizational, written, and verbal communication skills.

🏖️ Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform offering personalized care in therapy, coaching, and self-guided mindfulness exercises for employees and dependents

Skills & Technologies

Senior

Remote

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Fivetran Inc.

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About Fivetran Inc.

Fivetran Inc. provides automated data integration software that replicates application, database, and event data into cloud data warehouses. It manages schema drift, incremental updates, and normalization, enabling analysts to query live data without engineering overhead. The company serves enterprises needing reliable, governed data pipelines across systems like Salesforce, MySQL, and Snowflake. Founded in 2012, it is headquartered in Oakland, California, with global offices, and operates on a subscription revenue model.

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