Job Overview
Location
Philippines
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As an Owner Services Support Agent at Extenteam, you will serve as the primary point of contact for timeshare owners, ensuring high satisfaction through timely communication, reservation support, and financial clarity while supporting seamless owner and guest experiences.
- • Day to day, you will manage owner inquiries via phone, email, and text; maintain accurate records and communication logs; assist with reservations, account statements, and payouts; support onboarding of new owners; collaborate with Inventory, Revenue, and Guest Services teams; handle after-hours on-call rotations; assist with OTA listings, system troubleshooting, and internal reporting; and prepare weekly and annual tax-related documentation.
- • Extenteam is a scaling startup revolutionizing the short-term vacation rental industry with a tech-based subscription model, aiming to double MRR by January 2026. With a core team of 50 and over 400 dedicated team members globally, the company values data-driven decisions, attention to detail, collaboration, and a founder-mode leadership philosophy inspired by visionary, hands-on management.
- • In this role, you will develop deep expertise in timeshare operations, owner relationship management, and cross-functional support within a fast-growing startup. You’ll strengthen your customer service, problem-solving, and organizational skills while gaining exposure to SaaS platforms, property management systems, and revenue operations—positioning you for growth in hospitality, operations, or customer success leadership.
🎯 Requirements
- • High school diploma or GED required
- • Experience in hospitality, customer service, timeshare, or property management preferred
- • Proficiency in English (spoken and written); additional languages are a plus
- • Strong customer service and relationship management skills
- • Excellent written and verbal communication with a professional tone
- • Proficient in Microsoft Office Suite
🏖️ Benefits
- • Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- • Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- • Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- • HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.
Skills & Technologies
About Extenteam
Extenteam is a global outsourcing company that provides remote staffing solutions to businesses worldwide. They specialize in connecting companies with skilled professionals in various fields, including customer support, sales, marketing, IT, and administrative roles. Extenteam focuses on offering cost-effective and efficient staffing services, helping clients scale their operations without the complexities of traditional hiring. Their mission is to bridge the gap between businesses seeking talent and qualified individuals looking for remote work opportunities, fostering a productive and flexible work environment. They emphasize rigorous vetting processes to ensure high-quality candidates and provide ongoing support to both clients and employees.
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