Part-Time Assistant Account Manager (April 13th Start)

📋 Description

• • Join Nelnet Business Services (NBS), a dynamic division of Nelnet, Inc., as a Part-Time Assistant Account Manager and become an integral part of a mission-driven organization dedicated to creating opportunities for people to thrive in their learning and working environments.
• • In this pivotal role, you will be the first point of contact for payers and applicants, managing incoming phone calls and emails with a primary focus on resolving inquiries related to their payment accounts.
• • Your responsibilities will extend to proactive outreach, including making outbound calls and sending emails to facilitate account research and ensure comprehensive problem resolution.
• • You will play a crucial role in educating payers and applicants about their accounts, providing them with the necessary information to navigate their payment solutions effectively.
• • A key aspect of this position involves assisting new users in setting up their accounts, ensuring a smooth and positive onboarding experience.
• • You will be entrusted with updating demographic and other vital information on payer and applicant accounts, maintaining data accuracy and integrity.
• • A significant part of your day will involve independently troubleshooting and resolving complex issues, demonstrating ownership and a commitment to finding solutions for payer and applicant needs.
• • This role requires a proactive and engaged approach, embodying a "can-do" attitude and upholding the Performance Based Organization (PBO) principles that guide our team.
• • You will be expected to model and promote excellent attendance behaviors, arriving on time and prepared to engage with customers from the scheduled start of your shift, attending work each scheduled day for the entire duration.
• • Requesting leave time in advance and notifying your supervisor of any unplanned absences as soon as possible are critical components of maintaining our service levels.
• • You will be challenged to meet and exceed department standards for both the quality and quantity of work, adhering strictly to established department policies.
• • This position offers a unique opportunity to develop strong customer service skills, problem-solving abilities, and a deep understanding of payment processing within the education and faith-based sectors.
• • You will contribute to a culture of service that fosters long-lasting and trusted partnerships with our diverse customer base.
• • The role demands a high level of accountability, a willingness to take ownership of customer issues, and the ability to manage multiple priorities effectively in a fast-paced environment.
• • You will hone your active listening skills to accurately understand customer needs and provide tailored support.
• • Strong oral communication skills are essential for clear, concise, and empathetic interactions with customers.
• • The ability to handle stressful situations and meet multiple deadlines demonstrates resilience and adaptability.
• • Critical thinking and problem-solving skills will be paramount in diagnosing and resolving customer concerns efficiently.
• • Maintaining excellent accuracy and a keen attention to detail is non-negotiable to ensure the integrity of customer accounts and transactions.
• • As part of Nelnet Business Services, you will be joining a company that provides essential payment technology, education services, and learning management solutions to over 1,300 higher education institutions, 11,500 K-12 schools, and 3,500 churches globally.
• • Your work will directly impact millions of individual students, families, and supporters, empowering them through accessible and reliable financial solutions.
• • This part-time role offers a flexible schedule, with required weekend hours and flexible weekday shifts, allowing for a healthy work-life balance.
• • You will receive comprehensive training to equip you with the knowledge and skills needed to excel in this role.
• • Become part of a supportive community where individual growth and success are prioritized, united by a shared mission to create opportunities for all.
• • This is an excellent opportunity for individuals seeking to gain valuable experience in account management and customer service within a reputable and growing organization.