Partner Manager - Channel Operations Enablement

📋 Description

• • SpryPoint is at the forefront of modernizing the utility industry, a sector ripe for digital transformation. As a recipient of the 2025 Deloitte Technology Fast 50 Canada and Fast 500 North America awards, we are a high-growth software company dedicated to revolutionizing how utilities serve their communities. Our cloud-native customer service and operations platform is uniquely designed for the demands of modern utilities, addressing the urgent need to replace outdated legacy systems while navigating increasing operational complexities and evolving customer expectations.
• • Founded in 2011 by industry veterans, SpryPoint has evolved from a profitable startup into a rapidly scaling organization of 300 employees. We proudly serve over 100 utility clients across North America and the Caribbean, establishing ourselves as a trusted, mission-critical partner. Our comprehensive suite of solutions, including SpryCIS, SpryEngage, SpryMobile, and SpryWallet, is engineered to modernize the entire meter-to-cash process, ensuring efficiency and enhanced customer engagement.
• • What truly distinguishes SpryPoint is our 'updates, not upgrades' philosophy, a commitment to user-centric design, and an unwavering dedication to customer success. Our approach ensures that our clients are always leveraging the latest advancements without the disruption typically associated with software transitions. This focus on continuous improvement and user experience has cemented our reputation as an industry leader.
• • With strategic investment from Norwest Venture Partners since 2023 and a significant new partnership with Insight Partners announced in 2026, we are poised for accelerated growth. We remain steadfast in our core values: lead with kindness, vision with impact, practice radical honesty, embrace bold disruption, keep it simple, and execute with excellence. We invite you to join our award-winning team and contribute to transforming an essential industry that powers communities across the Americas.
• • The Partner Manager, with a specific focus on Channel Operations and Enablement, plays a pivotal role in building the foundational infrastructure, refining processes, and developing strategic programs essential for scaling SpryPoint's partner ecosystem. This role is critical for driving operational excellence, ensuring partner readiness, and leveraging data-driven insights to guarantee that our partnerships are not only measurable and repeatable but also deliver significant, impactful outcomes.
• • Your primary responsibility will be the creation, implementation, and ongoing maintenance of internal and external Channel Alliances enablement tools. This encompasses developing resources and programs that empower our sales, marketing, and broader organizational teams to effectively engage with and leverage our partner network. You will be instrumental in defining and executing operational strategies that streamline partner onboarding, support, and performance management.
• • This role requires a proactive and analytical approach to identify opportunities for process improvement within our channel operations. You will be responsible for developing and managing key performance indicators (KPIs) to track the effectiveness of our partner programs and identify areas for optimization. This includes establishing reporting mechanisms to provide visibility into partner performance and program ROI.
• • You will collaborate closely with various internal departments, including Sales, Marketing, Product, and Customer Success, to ensure alignment and seamless execution of partner strategies. Your ability to foster strong cross-functional relationships will be key to driving the success of our channel initiatives.
• • Developing and delivering comprehensive training materials and programs for both internal teams and external partners will be a core function. This includes creating documentation, conducting workshops, and providing ongoing support to ensure all stakeholders are equipped with the knowledge and tools necessary to succeed.
• • You will be responsible for managing the partner portal and other enablement platforms, ensuring they are up-to-date, user-friendly, and provide maximum value to our partners. This involves curating content, managing access, and gathering feedback for continuous improvement.
• • The role also involves contributing to the strategic planning of our channel program, identifying new opportunities for partner engagement, and evaluating the effectiveness of existing partnerships. Your insights will be crucial in shaping the future direction of our partner ecosystem.
• • Ultimately, this role is about ensuring that SpryPoint's partner channel is a robust, efficient, and high-performing engine for growth, contributing significantly to the company's overall success and its mission to transform the utility industry.