Partnership Specialist, Meal Program (Remote)

📋 Description

• • Identify and outreach to restaurant partners within the ezCater marketplace to expand and strengthen the supply network for workplace meal programs.
• • Conduct outbound calls to restaurants to discuss program benefits, partnership expectations, commission structures, operational capacity, delivery logistics, and menu offerings.
• • Onboard new restaurant partners onto the ezCater Meal Program, ensuring operational efficiency and successful first-order execution.
• • Train restaurant partners on ezCater’s platform, processes, and expectations, and maintain direct ownership of their initial performance and engagement.
• • Collect and accurately document restaurant requirements, then communicate critical information to internal teams to align operations and customer needs.
• • Track and refine strategies for driving sustained restaurant engagement, retention, and performance across the network.
• • Maintain a clean, organized sales pipeline by thoroughly documenting all interactions, progress, and outcomes in the company CRM.
• • Proactively identify high-potential restaurants in the marketplace to meet specific customer demands and optimize meal program offerings.
• • Adapt quickly to shifting business demands and fluctuating operational needs as the company scales.
• • Collaborate with cross-functional teams to support strategic and operational initiatives that enhance customer and restaurant partner experiences.
• • Travel up to five days per quarter for team gatherings, Together Weeks, and other in-person events when applicable.
• • Demonstrate a scrappy, resourceful mindset to overcome obstacles and drive results with limited resources.
• • Critically evaluate existing processes and propose improvements to increase efficiency, scalability, and outcomes for both customers and restaurant partners.
• • Maintain high productivity while managing multiple daily communications including emails, phone calls, and restaurant trainings.
• • Build rapid, trust-based relationships with restaurant owners and operators to generate strong partnership outcomes.
• • Embody a beyond helpful attitude and a commitment to excellence in every customer and partner interaction.