Patient Access Training Coordinator

📋 Description

• • As a Patient Access Training Coordinator at Mercy Health, you will play a pivotal role in shaping the future of patient access and support services across our ministry. This is a unique opportunity to leverage your expertise in training and healthcare to empower our co-workers, ensuring they are equipped with the knowledge and skills necessary to provide exceptional patient experiences.
• • Your primary responsibility will be to develop, deliver, and evaluate comprehensive training programs for both new and existing Patient Access and Support Services staff. This involves understanding the intricacies of various co-worker job duties across multiple locations and translating that knowledge into effective, engaging training modules.
• • You will be instrumental in fostering a culture of continuous learning and professional development within the Patient Access teams. This includes providing hands-on coaching, mentorship, and support to help co-workers master their roles, from patient registration and scheduling to insurance verification and financial counseling.
• • A significant aspect of this role involves assessing the effectiveness of training initiatives. You will be responsible for evaluating co-worker performance post-training, identifying areas for improvement, and adapting training methodologies to meet evolving needs and best practices.
• • You will serve as a subject matter expert, staying abreast of the latest trends, regulations, and technologies impacting patient access and healthcare administration. This knowledge will be integrated into training materials and delivery to ensure our teams are always operating at the forefront of the industry.
• • The role requires a proactive approach to identifying training gaps and opportunities. You will collaborate with Patient Access leadership and other stakeholders to understand operational challenges and develop targeted training solutions that drive efficiency, improve patient satisfaction, and enhance revenue cycle performance.
• • You will be expected to perform co-worker job duties for multiple locations as assigned, providing a practical, real-world perspective that enriches your training delivery. This hands-on experience will allow you to connect directly with the challenges and successes of our front-line staff.
• • A key component of your success will be your ability to build strong relationships with co-workers at all levels. You will act as a trusted advisor, a supportive coach, and a role model, inspiring confidence and promoting a positive learning environment.
• • This position demands excellent communication skills, both written and verbal, to effectively convey complex information in a clear, concise, and engaging manner. You will be comfortable presenting to groups, facilitating discussions, and providing individualized feedback.
• • You will contribute to the continuous improvement of training programs by gathering feedback from participants and stakeholders, analyzing training outcomes, and recommending enhancements to curriculum, delivery methods, and resources.
• • The ability to adapt to a classroom-type environment is essential, as you will be leading training sessions and workshops. This includes managing classroom dynamics, utilizing various teaching aids, and ensuring an inclusive and productive learning atmosphere.
• • Your role extends beyond formal training sessions; you will also provide ongoing support and reinforcement to co-workers, helping them to apply learned skills in their daily work and overcome any obstacles they may encounter.
• • By ensuring our Patient Access teams are highly skilled and knowledgeable, you will directly contribute to Mercy Health's mission of providing compassionate, high-quality care and improving the health of the communities we serve.
• • This position offers the flexibility of remote work, allowing you to contribute your expertise while maintaining a healthy work-life balance. You will be a vital part of a collaborative team dedicated to excellence in patient access and support services.