Patient Account Collection Specialist

📋 Description

• • Join Cochlear Limited, the global leader in implantable hearing devices, and contribute to a mission that profoundly impacts people's lives by helping them hear and be heard.
• • As a Patient Account Collections Specialist, you will play a crucial role within the Reimbursement & Insurance Services team, focusing on resolving outstanding patient balances and ensuring a smooth financial experience for those undergoing life-changing hearing treatments.
• • This position offers significant flexibility, with a hybrid work model for Colorado-based employees requiring three days per week in our Lone Tree office, and a fully remote option for candidates residing outside of Colorado.
• • Embrace a mission-driven role where your efforts directly enable patients to focus on their hearing journey, free from financial concerns.
• • Enjoy a stable, daytime work schedule from 8:30 am to 5:30 pm Mountain Time, promoting a healthy work-life balance.
• • Benefit from a competitive compensation package, including a strong base pay, annual bonus opportunities, and a comprehensive suite of benefits designed to support your overall well-being.
• • Your primary responsibility will be to proactively partner with patients, engaging in empathetic and professional conversations to resolve their outstanding account balances.
• • You will be tasked with clearly explaining account activity and providing detailed information about their financial obligations.
• • A key aspect of the role involves offering various payment options, skillfully processing payments, and establishing manageable payment plans to accommodate patient needs.
• • You will meticulously review patient accounts to accurately determine reimbursement responsibilities versus self-pay obligations, ensuring correct billing practices.
• • Maintain strict adherence to all federal and state guidelines, as well as Cochlear's internal policies and procedures, ensuring compliance in all collection activities.
• • Handle sensitive financial conversations with the utmost empathy, professionalism, and discretion, fostering trust and understanding with patients.
• • Effectively manage multiple priorities and a diverse caseload in a dynamic, fast-paced environment, demonstrating strong organizational and time-management skills.
• • Collaborate closely with internal teams, including billing and reimbursement departments, to ensure seamless account resolution and patient support.
• • Utilize problem-solving and critical-thinking skills to address complex account issues and provide effective solutions.
• • Maintain accurate and detailed records of all patient interactions, payment arrangements, and account updates within the company's systems.
• • Contribute to the continuous improvement of collection processes by identifying trends and providing feedback to management.
• • Develop a deep understanding of Cochlear's products and services to better assist patients with their financial inquiries.
• • Uphold Cochlear's commitment to patient-centric care by ensuring every interaction is supportive and informative.
• • This role requires a proactive approach to account management, aiming to minimize delinquency and optimize revenue cycle efficiency.
• • You will be instrumental in ensuring that patients can access and afford the life-changing technology Cochlear provides.
• • The position involves utilizing various communication channels, including phone, email, and potentially secure messaging platforms, to connect with patients.
• • Demonstrate a strong ability to influence positive outcomes through clear communication and effective negotiation of payment terms.
• • Organize and classify account information systematically to facilitate efficient follow-up and resolution.
• • Plan and execute collection strategies tailored to individual patient circumstances while adhering to company guidelines.
• • The work environment is primarily remote, requiring self-discipline and effective time management to maintain productivity and engagement.
• • You will be expected to adapt to changing priorities and evolving healthcare regulations, demonstrating resilience and flexibility.
• • Contribute to a positive team dynamic through active participation, knowledge sharing, and mutual support.
• • This role is essential in ensuring Cochlear can continue its mission of helping people experience a life full of hearing.