Job Overview
Location
Telecommuter FL
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • The Patient Care Coordinator-Bilingual Preferred role at Sedgwick Claims Management Services, Inc. is essential for delivering world-class customer service by processing referrals for medical goods and services, ensuring patients receive timely and accurate support during unexpected health events.
- • Day-to-day responsibilities include reaching out to patients to confirm demographic information and referral status, communicating with vendor partners, claims adjusters, and nurse case managers, procuring appropriate vendors for requested services, making and taking calls related to referrals, providing quotes for client approval, confirming billing information for compliance, and processing referrals according to state regulations and workers’ compensation guidelines.
- • Sedgwick is a nationally recognized employer with 33,000 colleagues worldwide, honored as a Newsweek America’s Greatest Workplace, Certified Great Place to Work®, and Fortune Best Workplace in Financial Services & Insurance, offering a caring culture and strong commitment to work-life balance.
- • In this role, you will develop expertise in healthcare referral processing, strengthen communication and organizational skills, gain experience in workers’ compensation systems, and contribute to quality improvement initiatives while building a meaningful career in patient-centered service delivery.
🎯 Requirements
- • High school diploma or GED required
- • Two (2) years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience
- • Strong customer service skills
- • Excellent oral and written communication skills
- • PC literate, including Microsoft Office products
- • Strong organizational and critical thinking skills
🏖️ Benefits
- • Comprehensive benefits package including medical, dental, and vision insurance
- • 401k with company matching
- • Paid time off (PTO)
- • Disability and life insurance
- • Employee assistance program
- • Flexible spending or health savings account options
Skills & Technologies
About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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