Patient Engagement Coordinator

DocGo Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Patient Engagement Coordinator at DocGo Inc. plays a vital role in ensuring patients remain compliant with remote cardiac monitoring programs, directly impacting patient outcomes and the effectiveness of remote care services.
• Day-to-day responsibilities include accessing multiple cardiac device monitoring systems (Merlin.net, CareLink, Biotronik, Latitude) to assess patient compliance, contacting non-compliant patients via telephone to identify barriers, collaborating with patients and care teams to resolve issues, troubleshooting monitoring systems, documenting all activities, providing patient education, and reporting compliance data to partners.
• The role is part of Cardiac RMS by DocGo, an award-winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF) specializing in remote cardiac implanted electronic device (CIED) monitoring and virtual care management services, leveraging cloud-based platforms to connect patients, providers, and care teams.
• The coordinator will develop deep expertise in cardiac device technology, HIPAA-compliant patient communication, remote monitoring workflows, and cross-functional collaboration within a growing digital health organization, gaining valuable experience in patient engagement and clinical operations.

🎯 Requirements

• Must be able to learn the transmitter hardware systems associated with Medtronic, Abbott, Boston Scientific and Biotronik
• Strong patient education skills
• Excellent phone demeanor
• Self-starter capable of working independently at home
• Patient, empathetic, reliable, and flexible
• Strong interpersonal and writing/communication skills
• Excellent documentation/reporting skills
• Professionalism in all interactions to create a positive experience
• Understanding of HIPAA regulations and strict adherence
• Empathy toward those served
• Proficient in Excel and Microsoft Suite
• Ability to juggle multiple tasks simultaneously

🏖️ Benefits

• Medical, Dental, and Vision (with company contribution)
• Paid Time Off
• 401k

Skills & Technologies

Remote

$20-23/hr

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

DocGo Inc.

Visit Website

About DocGo Inc.

DocGo Inc. provides mobile medical services and integrated healthcare technology across the United States and the United Kingdom. The company delivers on-site care through certified clinicians, operates ambulance fleets, and offers telehealth solutions. Its cloud-based platform enables real-time scheduling, documentation, and analytics for hospitals, municipalities, and corporate clients. Services include mobile dialysis, psychiatric assessments, occupational health, and disaster response. DocGo partners with health systems, insurers, and government agencies to reduce emergency department utilization, improve patient outcomes, and lower overall healthcare costs by bringing quality care directly to patients' homes, workplaces, or public locations.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.