Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • The Patient Services Representative (Remote) handles inbound and outbound communications for up to six BMC ambulatory practices, serving as a key point of contact for patients seeking assistance with scheduling, medication reconciliation, insurance verification, and general inquiries.
- • Day-to-day responsibilities include answering patient calls and messages via phone, email, chat, and fax; scheduling and rescheduling appointments using Epic; documenting patient interactions accurately; providing clear instructions for visits, labs, or imaging; and escalating complex issues to appropriate clinical staff when needed.
- • The role is part of BMC Software, Inc.'s Ambulatory Call Center, a fully remote team dedicated to supporting patient access and care coordination across multiple outpatient practices, with a focus on empathy, efficiency, and adherence to HIPAA and hospital standards.
- • In this role, the representative will develop strong healthcare communication skills, gain experience with electronic health record systems like Epic, improve problem-solving in patient service scenarios, and build expertise in navigating insurance and medication processes—positioning them for growth in healthcare administration or patient advocacy roles.
🎯 Requirements
- • High school diploma or GED required
- • Excellent English communication skills (oral and written) with ability to communicate effectively with patients over phone, email, and other channels
- • Strong computer skills and proficiency in Microsoft Office applications (Word, Excel, Outlook, Internet Explorer)
- • Ability to empathize with patients and explain complex healthcare issues in a clear, compassionate manner
- • Comfort using multiple communication tools including phone, online chat, email, fax, and mail
- • Ability to document work professionally and efficiently
🏖️ Benefits
- • Competitive hourly compensation range of $20.08–$22.61
- • Comprehensive benefits package including medical, dental, vision, and pharmacy coverage
- • Retirement savings with 403(b) plan and employer match
- • Flexible Spending Accounts (FSA) for healthcare and dependent care
- • Paid time off and earned time cash out options
- • Career advancement opportunities and resources to support employee and family wellbeing
Skills & Technologies
About BMC Software, Inc.
BMC Software, Inc. develops and markets enterprise software for IT service management, automation, and optimization. Founded in 1980 and headquartered in Houston, Texas, the company provides solutions for mainframe, cloud, and DevOps environments, helping organizations manage digital operations, secure assets, and deliver services efficiently. Its portfolio includes Helix, Control-M, and MainView platforms. BMC serves Fortune 500 companies and government agencies across finance, healthcare, and telecommunications sectors, focusing on reducing IT costs, ensuring compliance, and accelerating innovation through automated workflows and data-driven insights.
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