Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Support
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Patient Solutions Representative II role at R1 RCM Inc. is a remote, US-based position focused on delivering high-quality customer service in a healthcare call center environment, directly improving patient experience and financial outcomes by resolving billing and insurance questions.
- • Day-to-day responsibilities include handling inbound and outbound calls to resolve medical billing, insurance coverage, claims, EOBs, and account balance inquiries; supporting patients with payment plans and financial questions; achieving first call resolution and meeting call center performance metrics; using EMR systems (Epic, Cerner, Meditech) to research and resolve issues; maintaining HIPAA compliance and accurate documentation; and navigating multiple systems while managing high call volume.
- • R1 RCM Inc. combines advanced technology with deep healthcare expertise to improve financial outcomes and patient experiences across leading health systems, offering a structured, metrics-driven call center environment with growth opportunities and a commitment to employee development and community impact.
- • In this role, you will build deeper expertise in revenue cycle and patient financial services, develop strong communication and problem-solving skills in healthcare customer service, gain hands-on experience with major EMR systems, and advance your career in a supportive organization that values collaboration, learning, and meaningful work.
🎯 Requirements
- • 1+ year of experience in a customer service or call center role
- • Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
- • Ability to explain insurance benefits, claims, and EOBs clearly
- • Experience handling high call volume and fast-paced environments
- • Strong attention to detail and ability to multitask across systems
- • Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
🏖️ Benefits
- • Competitive benefits package (as referenced in the company’s benefits offering)
- • Opportunity to build deeper expertise in revenue cycle and patient financial services
- • Work in a structured, metrics-driven call center environment with growth opportunity
- • Direct impact on patient experience and financial outcomes
- • Commitment to equal employment opportunity and a workplace free from harassment
- • Support for reasonable accommodations for applicants with disabilities
Skills & Technologies
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About R1 RCM Inc.
R1 RCM Inc. provides technology-driven revenue cycle management services to hospitals, health systems, and physician groups across the United States. The company offers end-to-end solutions spanning patient registration, coding, billing, claims processing, denial management, and collections, supported by analytics, automation, and outsourced staffing. Its cloud-based platform integrates with electronic health records to improve cash flow, reduce administrative costs, and ensure compliance with evolving healthcare regulations, serving a diverse client base that includes large health systems and academic medical centers.
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