Job Overview
Location
Toronto
Job Type
Full-time
Category
Customer Support
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • As a Payment Operations Specialist at Zip, you will play a key role in providing customer support to ensure clients can pay and resolve any issues during their payment journey, from onboarding to ongoing support, directly impacting customer satisfaction and operational efficiency.
- • You will support customers using Zendesk by communicating, troubleshooting, and resolving payment issues, answer and prioritize customer contact queues within SLAs, and partner with payment provider and internal teams to resolve payment-related problems while keeping stakeholders updated.
- • You will join a fast-growing, innovative team at Zip — an AI-powered enterprise procurement platform trusted by industry leaders like T-Mobile, OpenAI, and AMD — where you’ll collaborate with product leaders from Apple, Airbnb, and Meta, and former procurement leaders from United Health, Sanofi, and NASA.
- • In this role, you will develop expertise in payment operations, process design, and cross-functional collaboration, gaining hands-on experience in scaling support systems, documenting workflows, and contributing to automation initiatives that enable team growth and innovation.
Skills & Technologies
About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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